IVR proves its worth with 31% increase in responses

Two months into supporting our customers with this year’s canvass, the Idox team is delighted to announce that for Eros customers alone, it has already received 1.1 million Interactive Voter Response (IVR) replies.

Not only are we on track to exceed our 2 million+ response target, the number received and processed at this point also represents a 31% increase on last year’s numbers – demonstrating the best-in-industry interface of the Idox IVR – which, as we said it would be, is far better than the Hera service it replaced for this canvass.

For more information about our IVR support to date and until the end of the canvass, simply get in touch with the team today.

Published on: 23 August 2018

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