Idox partners with Hounslow to deliver specialist scanning service

Idox has worked in partnership with the London Borough of Hounslow and Hugh Symons Information Management to develop a remote electoral scanning service that supports the Council’s move to a paper-light electoral office.

Fully secure and scalable, the Scanning Bureau enables the external scanning of all documents, with image files sent automatically to the Council’s electoral management system for processing.

The service has already scanned more than 17,000 Household Enquiry Forms (HEFs) since its launch earlier this month (August 2018), releasing Hounslow of the time and labour-intensive tasks of manually opening, sorting and scanning each form inhouse.

Kully Tumber, Electoral Services Manager at London Borough of Hounslow said:

“We’re really pleased with the progress made by Idox Elections so far – 17,000 postal returns and we haven’t had to open a single envelope, scan in a single form, search for storage space or employ any temporary staff! It takes the Scanning Bureau only a matter of hours to open, sort and scan the forms, freeing up staff to deal with enquiries quickly and efficiently, providing a better customer experience to the residents of Hounslow.  Also, for the first time, all our canvassers will be using the Idox tablets, so we’re looking forward to making even more efficiency savings there”.  

Chris Booth, Managing Director of Hugh Symons Information Management noted:

“Hugh Symons and Idox have a long history of collaborating to bring efficiencies to the public sector, and we’re delighted to work with the Idox Elections team to help Hounslow to do the same.”   

William Quinton, Head of Electoral at Idox commented:

“Working in partnership with the elections team at the Borough and with colleagues at Hugh Symons, I am proud of the team developing the Scanning Bureau in just three weeks from inception to delivery. The Scanning Bureau is an excellent addition to any electoral team’s portfolio, and can be scaled to meet the needs of customers of all sizes.” 

The Scanning Bureau is ready for use by any of our customers throughout the year, including in the lead-up to elections. Please contact your Account Manager or email the team for more information.

Published on: 24 August 2018

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