Global customers praise Idox’s technical support and customer service
In a recent satisfaction survey sent to Idox’s worldwide engineering customer base, customer support improved by 49%, with clients commending the availability of the team, our expert knowledge and in-depth understanding of individual environments.
Customers agreed that support is always there for them – even at inconvenient times – with the team quick to respond. This led to one client describing the support team as ‘on it’ and another calling the team ‘top-notch.’
Product Director, Steven Bruce, commented:
“At Idox, we pride ourselves on our customer service levels and the availability of technical support to our clients – it truly sets us apart from other companies in the engineering document management industry. It’s clear from the results that our focus on putting customers first and ensuring that we deliver value with every interaction is recognized and appreciated across our global customer base. We’re delighted to be seen to offer such a valued service.”
For further information about the satisfaction survey, or to find out how the Idox team can support your engineering document management processes, get in touch.