London Borough of Havering takes Education, Health and Care plans online

The London Borough of Havering Council has become the latest local authority to transform its Education, Health and Care (EHC) process, providing a more collaborative, transparent service for parents and children with special educational needs and disabilities.

Ahead of the deadline to transfer all children and young people with statements to EHC plans by 1 April 2018, the Council will take the process online by rolling out the EHC Hub – pioneered by Idox’s Open Objects. Designed to provide a secure, digital touchpoint for everyone involved in the 20-week EHC process, the Hub will transform how requests are managed, monitored and shared, as well as giving a voice to young people and their families.

Open Objects will work closely with the Council’s team to implement the solution ahead of the new academic year.

Gavin Cameron, Managing Director at Open Objects elaborates: “Currently, families find it difficult to understand and track their EHC journey, which can add stress and frustration to an already challenging process. With the EHC Hub, they will be able to access their information at any time on a fully-mobile, responsive platform and directly contribute to the assessment and planning. The Hub will offer a secure, digital portal for all groups involved in the process, encouraging smarter multi-agency working. The Hub will drive important efficiencies at a time when there is a national upward trajectory of EHC assessment requests being made to local authorities.”

The Council is now the sixth local authority to rollout the EHC Hub, and will join the programme alongside Suffolk County Council, Hampshire County Council, Stoke-on-Trent City Council, Nottinghamshire County Council and the London Borough of Waltham Forest Council.

For more information about the EHC Hub visit: or complete the form and one of our team will be in touch.

About the EHC Hub

The EHC Hub is the result of extensive collaboration with several local authorities and partners, as well as national charity KIDS, who supported a series of nationwide workshops with parents, carers, young people and independent support workers to ensure the platform truly meets the needs of real users.

As part of the development journey, Open Objects also benefited from the experience of Imosphere – formerly FACE – across health and social care. Working together with the information and analytics specialists, the teams explored best practice methods for capturing information at each stage of the EHC pathway. They looked in detail at the collection of data and how it could be used effectively to achieve efficiencies as cases progress.