In a newly-released case study, Braintree District Council has shared its digital strategy story and described how Idox’s suite of services has driven a process evolution during a 20-year partnership.
Reducing costs, consolidating services and minimising manual, paper-heavy processes are all key objectives for the Council, as well as a desire to deliver a three-tiered digital strategy focused on a digital council, a digital customer and a digital district.
With the support of Idox, the Council has built a strong digital infrastructure comprising a suite of front and back-end software and services including Uniform, EDRMS, Local Land Charges and Public Access.
Cherie Root, Corporate Director at Braintree District Council said:
“We use Idox in most of our Council departments. It’s given us a real critical mass to help us reduce duplication, improve data accuracy and drive efficiency across the organisation.
“Each different piece of technology has offered us a different benefit. For example, the Land Charges System has removed duplication of records, so it’s improved efficiency and accuracy in the service and made life a lot easier for the staff. With Public Access, it’s been much more about improving usability for our customers and that’s been a key driver for us all the way along. It’s improved the service for them because it means they can access information 24/7.
“We’ve also had good feedback via our customer satisfaction surveys about our website, including how residents can easily access planning applications online thanks to the Idox software. Our long-term relationship has meant they’ve built up a really good knowledge of the Council and our needs – they listen to us and are willing to deliver bespoke solutions.”
For more information about Braintree District Council’s digital transformation story with Idox, read the full case study.