Idox cloud solutions adapt to local authority pandemic needs


During these challenging times, Idox want to ensure that our innovative software solutions enable local authorities to continue to provide essential services to the public. In light of this, the Idox cloud solution for Public Protection has been adapted by UK councils for the management of COVID-19 enquiries.

The system – which ordinarily oversees end-to-end case management across departments such as Licensing, Environmental Health and Trading Standards – is now being utilised by councils to process information specifically relating to Coronavirus in their local area.

By creating a new code in the flexible administration section, users have the ability to process all cases and enquiries relating to COVID-19 from initial receipt, through to closure and subsequent management reporting. This change of use has been achieved without any software reconfiguration, reinforcing the flexibility of Idox cloud technology in being able to react swiftly to changing needs.

Additionally, due to the web-based nature of Idox cloud solutions, council officers can work freely from any location, such as their home office and/or on the move, without any mobile third-party plug-ins.

Learn more about how the Idox portfolio of cloud solutions can help with your service provision by contacting the team today.