CAFM Explorer at the heart of ensuring safe and compliant facilities for iconic Birmingham gallery

Birmingham Museum and Art Gallery has selected Idox’s CAFM Explorer to support the safe and efficient management of its impressive cultural and social centre that welcomes over 780,000 visitors every year.

Located in an iconic Grade II listed Victorian building in the heart of Birmingham city centre, Birmingham Museum & Art Gallery will use the all-in-one software solution to allow the facilities team to achieve a more coordinated, holistic view of operations, as well as gain tighter control over costs through improved reporting functionality.

The new self-service portal for end-users will significantly improve work order processing efficiency, with the solution’s mobile technology and automated workflow tools expected to be pivotal in boosting productivity across the facilities team.

As CAFM Explorer is scalable, the team intends to undertake a staged rollout deploying Help Desk, planned maintenance and asset management functionality initially, with opportunity to expand its use of the product in line with business need.

Jeremy Ross, Facilities & Asset Manager at Birmingham Museum and Art Gallery said: “After considering several other software options only CAFM Explorer could provide the comprehensive tools needed to meet our requirements for the short and long term. A key factor influencing our decision was the fact that all functional modules are provided as standard, meaning we can implement the solution based on our priorities and resource availability, while retaining the flexibility to extend our use in a way that complements the Gallery’s evolution.”

The Gallery is one of hundreds of clients globally investing in CAFM Explorer. Visit to find out how the system can benefit your organisation.