Citizen Portal2022-10-05T09:28:45+01:00

Citizen Portal

A convenient, tailored and sustainable digital experience for citizens and local business owners, accessible 24/7 through online portals

A convenient, tailored and sustainable digital
experience for citizens and local business owners,
accessible 24/7 through online portals

Get in touch

Web-based, citizen-focused public access for digital government

Deliver a seamless service to your citizens and business owners with public access digital services, accessible through our fully integrated online portal. Easy to use, it provides a tailored information delivery service, reducing demand on more traditional channels including face-to-face, mail, phone and email. 

Designed to transform how local authorities communicate with citizens, councillors and even local authority staff, it offers a more convenient and sustainable service. Helping to drive efficiency and save on administration costs, it streamlines your communications to deliver a better customer experience and efficient digital government.

Our portal provides an intuitive and customisable digital journey, with applications and requests submitted online, integrated public registers and secure, integrated e-payment facilities. It supports the whole application cycle, through viewing, commenting, tracking and submitting applications. It also adds value by maximising your investment in existing Idox technology, boosting efficiencies in supporting all stages of the application/request lifecycle.

Our suite of products

Key Benefits

24/7 digital services

Improved customer experience

Eliminates unnecessary public visits and calls

Efficiency savings

Reduced costs

Full integration with back office

Testimonial

“The integrated online services portal that Idox includes will enable us to digitally transform the way we offer our services; reducing the administrative burden, reducing reliance on paper and most importantly, enabling us to deliver a better and more flexible service to our customers through greater access to the information that they need.”

Roger Paine, Wokingham Borough Council

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