Web-based, citizen-focused public access for digital government
Deliver a seamless service to your citizens and business owners with public access digital services, accessible through our fully integrated online portal. Easy to use, it provides a tailored information delivery service, reducing demand on more traditional channels including face-to-face, mail, phone and email.
Designed to transform how local authorities communicate with citizens, councillors and even local authority staff, it offers a more convenient and sustainable service. Helping to drive efficiency and save on administration costs, it streamlines your communications to deliver a better customer experience and efficient digital government.
Our portal provides an intuitive and customisable digital journey, with applications and requests submitted online, integrated public registers and secure, integrated e-payment facilities. It supports the whole application cycle, through viewing, commenting, tracking and submitting applications. It also adds value by maximising your investment in existing Idox technology, boosting efficiencies in supporting all stages of the application/request lifecycle.
Our suite of products
Key Benefits
24/7 digital services
Improved customer experience
Eliminates unnecessary public visits and calls
Efficiency savings
Reduced costs
Full integration with back office
“The integrated online services portal that Idox includes will enable us to digitally transform the way we offer our services; reducing the administrative burden, reducing reliance on paper and most importantly, enabling us to deliver a better and more flexible service to our customers through greater access to the information that they need.”
News, case studies & insights
Navigating the digital transformation journey for local authorities
Navigating the digital transformation journey for local authorities
Adur District & Worthing Borough Councils
Adur District & Worthing Borough Councils
Move to the cloud: unlock enhanced resilience and availability
Insight paper: Move to the cloud