Trading standards software for seamless consumer protection
Our case management software helps councils to deliver faster, more efficient investigations and inspections, reporting and consumer protection, for responsive digital government that protects your community.
With advanced automation, our system helps officers deliver effective case management, from initial enquiries and inspections to notices, prosecutions and subsequent reporting. Configurable workflows, intelligent dashboard reporting and task lists enable prioritisation and KPI achievement.
Our deep domain expertise in this area informs everything we do. We have worked with local government for over 30 years and have in-depth knowledge of the entire trading standards remit. We know that budgets are tight and there are mounting pressures on public protection service demand. By streamlining your functionality and workflows, we can boost productivity while saving you money.
Our suite of products
Key Benefits
Mobilised workforce
Our software empowers council officers to work from home or on the move, anywhere, any time, on any device. Access to case records on the move improves accuracy and significantly reduces administration time with the elimination of re-keying activities.
Return on investment
Moving to a managed, cloud-hosted solution leaves behind costly on-premise IT infrastructure. Access to case records on the move improves accuracy and significantly reduces administration time with the elimination of re-keying activities.
Regulatory compliance
We are experts in providing solutions that accommodate complex rules, regulations and legislative requirements. Knowing that our software is compliant and backed by our highly experienced team, brings you peace of mind.
24/7 digital services
Our accessible online citizen portals provide a seamless and sustainable digital experience. Eliminating paper-based applications, you can deliver a more convenient and responsive service to your citizens and local business owners.
Custom dashboards and reporting
Intuitive and customisable dashboards facilitate quick analysis, monitoring and control of case workload by department managers. Officer dashboards provide fast access and at-a-glance information with easy links to full case records. Complex reports can be created easily and the resulting data utilised to drive process improvements.
“The adoption of Idox cloud technology has allowed us to realise the benefits of agile working, building both flexibility and sustainability into the core of our services. It is a real step forward in our digital transformation and it demonstrates what a council can do.”
“The Idox solution offers something for all our services – it gives us alignment between departments and fewer overheads – less servers, less maintenance, less support required from our ICT services divisions, which has been a real benefit for us internally.”
“The system will help the council streamline the delivery of our core services within Public Protection and Licensing and will enable the council to make significant cost savings and other efficiencies, whilst providing a modern, agile and flexible service that matches the needs of our citizens.”
News, case studies & insights
Fylde Council selects Idox Cloud to streamline its public protection services
Fylde Council selects Idox Cloud to streamline its public protection services
Royal Borough of Greenwich
Royal Borough of Greenwich
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Insight paper: How can local authorities capitalise on the power of data?