Workflow Management2022-10-05T09:29:27+01:00

Workflow Management

Increase workload transparency, efficiency and team potential with rapid visual assessment of individual workloads, active tasks and priorities

Increase workload transparency, efficiency and team potential
with rapid visual assessment of individual workloads,
active tasks and priorities

Get in touch

Empowering your team with our configurable, embedded solution

Idox’s workflow management capability provides powerful task management tools that enable the rapid visual assessment of individual workloads. It delivers accuracy and transparency fast, simplifying workload management with an embedded, streamlined system.

Our task tool provides managers with a clear overview of both team and individual case officer workloads. Individual officers are able to better understand and deal with their priorities – and the impact of not doing so – via the provision of early warnings. The solution sets out active tasks for each individual user with a visually engaging, colour-coded traffic light system and quick hyperlink access to the related case.

Configurable to reflect the way you work now, or plan to work in the future, tasks can be allocated automatically or selected from a list. Unlike most workflow systems, which aim to model every move and are often impossible to maintain, it’s straightforward and easy to use.

Our suite of products

Key Benefits

Drives efficiency

Increases workload transparency

Maximises team potential

Provides powerful visualisation

Empowers users

Tasks allocated easily using simple drag-and-drop functionality

Changes automatically reflected in the back-office system

Testimonial

“The Idox solution has transformed how we manage caseload performance at Stockport Metropolitan Borough Council. It provides a dynamic view across multiple databases providing direct case management view of any of all applications and cases going through the business processes. Fully configurable to meet any needs, the data can also be displayed as interactive columns across teams and via a data warehouse providing the functionality to view statistical analysis and performance over any given period.”

Tony Topping, Stockport Metropolitan Borough Council

News, case studies & insights