Case management software that enables you to manage and deliver on all HMO licensing requirements
Our agile, cloud-based offering enables councils to deliver effectively on all HMO scheme requirements. You can manage the entire remit of private sector housing cases, including grants, loans, complaints, inspections, and enforcements – including financial management and schedules of works – along with queries, complaints and service requests.
With front-to-back integration and automation, you can streamline tasks and processes, while fast, efficient and responsive case management provides a better customer experience. Our integrated software leaves outdated legacy systems behind, creating efficient digital government.
Our deep domain expertise in this area informs everything we do. We have worked with local government for over 30 years and many ex-government staff have joined us in our product and delivery teams. We know that budgets are tight and there are mounting pressures on public protection service demand. By streamlining your functionality and workflows, we can boost productivity while saving you money.
Our suite of products
Key Benefits
Mobilised workforce
Our software empowers HMO officers to work from home or on the move, anywhere, any time, on any device. Out on location, officers can capture real-time information and prioritise complaints.
Return on investment
Moving to a fully managed, cloud-hosted solution leaves behind costly on-premise IT infrastructure. Streamlining processes and workflows without re-keying allows your officers to focus on delivering vital services.
Regulatory compliance
We are experts in providing solutions that accommodate complex rules, regulations and legislative requirements. Knowing that our software is compliant and backed by our highly experienced team, brings you peace of mind.
24/7 digital services
Our accessible online citizen portals provide a seamless and sustainable digital experience. Eliminating paper-based applications, you can deliver a more convenient and responsive service to your citizens and landlords.
Automated processes
Task automation, reduced data entry and simplification of processes all help to accelerate service delivery. Configurable workflows enable councils to tailor solutions to specific processes and ways of working, delivering better outcomes.
“The adoption of Idox cloud technology has allowed us to realise the benefits of agile working, building both flexibility and sustainability into the core of our services. It is a real step forward in our digital transformation and it demonstrates what a council can do.”
“The Idox HMO form has been easily accessible to landlords online and has saved countless hours in processing payments and storing and filing applications.”
“Idox have modern web-based systems that will provide us with many opportunities to redesign our procedures and create efficient processes. This in turn will help us deliver a better service to the people and businesses in Gwynedd.”
News, case studies & insights
Fylde Council selects Idox Cloud to streamline its public protection services
Fylde Council selects Idox Cloud to streamline its public protection services
Royal Borough of Greenwich
Royal Borough of Greenwich
How can local authorities capitalise on the power of data?
Insight paper: How can local authorities capitalise on the power of data?