Digital change in SEND services isnโt just about technology โ itโs about people.
Digital change in SEND services isnโt just about technology โ itโs about people.
Our approach draws on real experiences and continuous engagement with parents, carers and professionals. Together, we help local authorities drive improvements in EHCP delivery across SEND services.
Key benefits
Case management &
new efficiencies
Manage every stage of the EHCP and review process with clarity and confidence. Our solution saves time, reduces duplication, and keeps cases on track.
- Individual Profiles โ Create secure profiles for each child or young person. Attach documents, share with case workers, and run status reports with ease.
- Requests โ Collaborate on draft requests before publishing, support teamwork and help meet the 20-week statutory timeline.
- Proactive Date Tracking โ Automated alerts flag impending and overdue deadlines – keeping cases moving.
- At-a-Glance Progress Bar โ see each stage of a case journey โ professionals and families share the same, transparent view.
- Case Timeline โ A chronological log of every action, note, and update from request to resolution. Supports onboarding, accountability, and consistency.
Collaboration & panel meetings
Bring people and information together in one secure place. From scheduling to decision-making, collaboration is simpler and safer.
- Panel Meetings โ Schedule panels and grant secure, temporary access to case information. Reduce admin time, eliminate email risk, and ensure one central record.
- Mediation and Tribunals – Manage and track activity, control access to sensitive information and set tasks with automated reminders.
- Real-Time Reporting โ Run instant reports with built-in filters and timelines. Supports faster, evidence-based decision-making.
Child Voice
Give children and young people the opportunity to share their thoughts, feelings, and aspirations in a way that works for them.
- About Me Section โ Child-friendly templates help children and young people share their preferences, strengths, communication style, and goals.
- Multi-media options โ children can express themselves by adding images and video.
Security & Continuity
Protect sensitive data and ensure consistent support through every stage of education.
- Sensitive Case Flags – Discreet visual markers highlight safeguarding contexts e.g. Looked After Child, NEET, Safeguarding Concern.
- Data Security โ Replace email risk with secure, role-based, cloud access.
- Supporting Transitions โ Transfer plans between Primary, Secondary, and Post-16.
Lincolnshire County Council
How Lincolnshire County Council streamlined SEND processes with the Idox EHC Hub.
EHC Hub for local authorities
Learn how the Idox EHC Hub has been co-produced with all key stakeholders involved in the SEND EHCP case management process.
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