Implementing CAFM Explorer to boost productivity and achieve greater visibility
After reviewing the market, SSS chose Idox’s all-in-one facilities management software, CAFM Explorer. A key factor in the decision was the solution’s ability to accommodate growth and scale, as well as Idox’s consultative approach. The software’s web-based self-service Help Desk allows the facilities team to schedule and coordinate work far more effectively than before, and with greater visibility of activities estate-wide, the tracking, monitoring and reporting of maintenance jobs against budget can be easily carried out. SSS is benefitting from several CAFM Explorer modules, including intuitive, automated Help Desk functionality, Planned Preventative Maintenance (PPM) and Report Explorer for greater business insight. The system is also providing the ability to manage and maintain multi-layer information from SSS itself, its customers and the expansive supplier network – allowing the business to work in a more coordinated, strategic way. Stacey Anderson, Managing Director of SSS comments: “Our Help Desk manages over 300,000 calls a year, which is huge. With CAFM Explorer, we’re able to give our own customers the autonomy to login to the system themselves, submit a work order and monitor its progress – a feature we couldn’t offer previously.
“From an engineer perspective, our contractors have access too, which means they can review, update and resolve maintenance requests on-the-move, boosting the efficiency of our supplier network while simultaneously keeping customers informed.”