Seeking a consolidation across disparate systems
Formed in 2001, North Yorkshire Building Control Partnership (NYBCP) was the first local authority building control partnership in the UK and subsequently expanded to provide building control services for Ryedale, Selby, Hambleton, Scarborough and Richmondshire. In one year alone, NYBCP processed 35,300 building control applications, including Competent Persons Notifications, 86 Dangerous Structures and 18,481 site inspections.
Using five separate systems to process applications, NYBCP was faced with numerous challenges that needed to be resolved. Disparate application processing systems with varying levels of integration and document availability highlighted that the systems were not fit for purpose. Officers were expected to work across the local authority boundaries on systems designed to manage individual geographic areas. Further, there was no single sign-on which resulted in user frustration as officers required multiple security logins to access each of the individual systems. It was also clear that there was inconsistent support as IT services were provided by five different council IT departments, offering contrasting service levels.