Exceeding expectations and delivering timely patient care.
The Idox platform has revolutionised the way the Trust stores, tracks and locates health records and assets, significantly improving patient safety and reducing spend on unnecessary equipment. Commenting on the product’s success, Andrew continues: “We’ve experienced somewhere in the region of a 700% increase in productivity in the filing of our records, and have been able to put on around 12% additional clinics. “By far the biggest improvement has been the ability to increase the safety at which we can see patients – with the knowledge that the record is there when the patient arrives. For staff, it provides a very good feeling because we’ve come from a position of falling well below service, to one that is now exceeding our expectations.” According to the Trust, iFIT has also delivered a strong return on investment, and has been instrumental in helping the team benchmark performance, demonstrate progress and set KPIs. “For just under a £1 million investment, we’ve seen a return of £2.4 million over three years with 84% of that business case achieved within five or six months of deployment – so it’s really effective and the return has been rapid”, says Andrew. “Up until two years ago, we didn’t have many metrics other than to say the record hadn’t turned up and the patient has gone. Now, we have a real grip on where our records are thanks to staff equipped with handheld scanning devices that can locate records very quickly. We work five sessions ahead, and the technology tells us whether we’re on track to meet that standard or not.”