Craven District Council transforms planning and building control process with digital-first approach from Idox

Craven District Council has invested in a new Planning and Building Control platform in a bid to streamline its operations and deliver enhanced online services to its citizens.

Powered by a suite of fully integrated, front and back end solutions developed and implemented by Idox, the rollout involves a number of digital services including web-based application submission portal iApply, proven back-office system Uniform, Public Access, and an Electronic Document and Records Management System (EDRMS), ensuring a truly holistic service that will deliver both council efficiencies and a positive citizen experience through improved access to information.

The launch of the new system will see the Council move away from previous software supplier Civica, and marks Idox as a key supplier of smart technology and services to all nine councils in Yorkshire.

Darren Maycock, Chief Information Officer at Craven District Council said: “As part of our review of Council services, we recognised that to achieve efficiency and deliver best-value public services to our citizens, we needed to look at a fully integrated, end-to-end solution that was capable of enabling transformational change and delivering against our digital engagement goals. The Idox solution has provided us with a very capable DC, BC and Gazetteer system in a relatively short space of time. We look forward to completing the migration across other business areas and enjoying the full benefit of this integrated solution and the efficiencies that it will bring.”

The Planning and Building Control application went live at the beginning of June, with future phases already planned to launch an online service for Environmental Health, Licensing, and Housing and Waste Management later this year, enabling benefits and efficiencies to be realised across departments. A citizen-led approach will also ensure Craven citizens enjoy enhanced engagement with the Council in a timely, efficient manner.

As a leading supplier of software, services and content to the public sector, Idox is committed to supporting local government in its ambition to recognise the true benefits of digital, end-to-end transformation.

For more information, please visit, email the team or call 0870 333 7101.