Support Analyst, Fluent French, based Pune, Maharashtra

The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with our broad portfolio of Products and providing services built on insight and honed with technological advances and smart apps. http://www.idoxgroup.com

In Pune, we are continuing to build an Indian hub, growing skilled teams of Customer Success specialists. Developers, QA Engineers and also Managed Services specialists. For our Engineering Information Management team, we are looking for a software specialist, experienced in application support and customer service, able to inspire confidence in our clients and in our Idox colleagues. You should be confident in developing actively constructive relationships, and be accurate in capturing insight and conveying meaning between our teams and our customers’, helping to diagnose problems and mobilise the right resources to fix them. We are aiming for year on year growth in Pune.

To apply for this Support Analyst role, you should enjoy working as part of a team and, as the role is predominantly customer facing, it is essential to have good communication skills and fluency in French and English (written and spoken). You will receive on-the-job coaching and will be encouraged to stretch yourself professionally.

The role with be awarded strictly on merit and we hope to meet some forward-thinking candidates. Idox will provide resources, mentoring and a competitive package (including flexible working), designed to reward success as you achieve your own professional development goals as well as achieving key performance goals and targets for Idox.

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