A single source of truth for local service information – built on over 20 years of experience.
A single source of truth for local service information – built on over 20 years of experience.
Directory Connect helps local authorities create one trusted source of local service information, making it easier to manage, connect and publish accurate data across SEND, Family Information Services, Adult Social Care, Early Help, Family Hubs, public health and community support.
API-first
Open Referral UK aligned
Award-winning local authority directories
Key benefits
Create one trusted source of local service information
Directory Connect brings fragmented service directories into a single platform.
- Directory Connect combines an API-first, structured dataset with live, accessible web pages, ensuring trusted service information is consistently delivered across websites, directories and apps for residents, carers and professionals.
- Eliminate duplication and inconsistency across SEND, Family Information, Early Help, Adult Social Care and community directories.
- Improve data quality with clear ownership, governance, version control and auditability.
- Reduce administration with a single, shared admin hub for multiservice teams – update service information once and keep it consistent across teams and systems.
Supports statutory duties and priority programmes
Directory Connect supports local authorities in meeting statutory requirements across Adult and Children’s Services.
Proven across:
- SEND Local Offer (0–25).
- Family Information Services.
- Early Help, Family Hubs and front door services.
- Adult Social Care information and advice.
- Carers strategies and support.
- Prevention, independence and ageing well.
- Community hubs and neighbourhood services.
Built for SEND, Early help, family hubs and adult social care
Directory Connect supports families, carers and professionals to find trusted information about local services that underpin prevention, early help, statutory information and advice, and care navigation.
- Support SEND Local Offer requirements with trusted service information.
- Enable families to access SEND information and guidance with ease.
- Encourage engagement with Family Hubs and sign-post to Early Help services.
- Underpin Adult Social Care information including Care Act requirements.
- Make community‑based and preventative services visible before needs escalate.
- Support carers with information about local support and entitlements.
Improve access for residents, carers and professionals
Directory Connect helps residents, carers, families and professionals find the right support quickly – while giving local authority teams the insight needed to manage demand and improve delivery.
- Built on an API-first foundation, Directory Connect securely connects to Ofsted, CQC, NHS and other authoritative sources, ensuring an accurate, up-to-date view of schools, care homes and other services.
- Enable residents to self-serve through intuitive search and filters, combining fuzzy matching for partial or misspelled queries with contextual search for those who know the problem they’re trying to solve, but not the service name.
- Built-in Google Maps and review integration enables residents to find, compare and choose services with confidence.
- Ensure inclusive access through WCAG 2.2 AA‑compliant, fully localised design.
- Support faster routes to help with light‑touch referrals and email/SMS notifications.
- Report builder included that helps monitor engagement across services to understand demand and user behaviour.
- Track data quality, freshness and usage to maintain trust and reduce risk.
Use insight to inform commissioning, prevention strategies and transformation programmes.
Secure, scalable and co-designed
A platform senior leaders can rely on – now and in the future.
Directory Connect is co‑designed with local authorities, parent carer forums, providers and residents.
- Secure, cloud‑hosted AWS infrastructure.
- Audit logs, encryption and secure authentication.
- Open APIs and Open Referral UK compliance.
- Scales as services, partners and demand grow.
- Backed by more than 20 years of directory expertise and continuous product investment.
- Idox-powered directories are award-winning, with multiple NAFIS Awards for Local Offer, Family Information and community engagement.
Connecting services across your local authority
Connecting services across your local authority
From IT & Digital to SEND, Early Help, Family Information, Adult Social Care, Public Health & Community services
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Hackney Council
Learn how London Borough of Hackney improved its Local Offer.
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