Customer Support Executive, Geospatial Division

This is a fantastic opportunity for individuals with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining a team with well-established colleagues, able to support you to be able to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.

Emapsite has recently joined the Geospatial Division of Idox Software following acquisition last year.  The Emapsite business continues to run independently within Idox however, this role will specifically service our Emapsite customers.  For more information on Emapsite please visit www.emapsite.com

Reporting directly to the Head of Customer Operations, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice. The role also provides administrative support to the Sales team and occasionally to the Executive team.

Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers. You’ll be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.