Engage

A next-generation AI web agent for
seamless digital interactions

Engage

A next-generation AI web agent for seamless digital interactions

Transform online engagement with real‑time, conversational AI that simplifies support, boosts productivity, and transforms user experience.

Engage is a next‑generation, context aware AI web agent that resolves routine enquiries, triages complex issues, and ensures every user gets the right help – quickly, clearly, and consistently. All without adding pressure to your teams.

Key benefits

Instant enquiry resolution

Engage provides accurate, structured answers within seconds – reducing wait times and improving satisfaction.

Significant resource savings – By resolving high‑volume, repetitive enquiries before they reach the contact centre, Engage frees teams to focus on complex cases that truly need specialist attention.
Natural conversations, real understanding – Powered by context‑aware AI, Engage understands intent – even with spelling mistakes or unclear phrasing and responds conversationally for a seamless user experience.

Designed for inclusivity

Automatic language detection and multilingual AI responses ensure users can engage confidently in the language that feels most natural to them.

Accessible by design – Thoughtfully structured interfaces, clear content, and easy‑to‑navigate layouts support users with a wide range of visual, cognitive, and mobility needs.
AI‑led with built‑in safeguards – Combine intelligent conversations with predefined responses and policy‑driven flows for sensitive processes and compliant data capture.

Trusted, secure, controlled data

Engage only surfaces information from your approved sources, supported by strong encryption, authentication, and full audit trails.

Reliable, resilient performance – Enhanced cloud infrastructure delivers reduced latency, improved uptime, and automatic failover.
Actionable service insights – Analytics reveal enquiry themes, highlight how many interactions are diverted from phone channels, and provide real data to improve services and customer journeys.

Operational Scenarios

Explore the use cases and verticals where Engage can transform service delivery

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Local Authorities
With pressure rising across waste, housing, parking, social care and more, Engage helps councils deliver reliable, always‑on support.

Engage resolves routine enquiries instantly, reduces call volumes, and directs citizens to the right service first time — freeing staff for specialist cases.

Local Authorities
With pressure rising across waste, housing, parking, social care and more, Engage helps councils deliver reliable, always‑on support.

Engage resolves routine enquiries instantly, reduces call volumes, and directs citizens to the right service first time — freeing staff for specialist cases.
SMEs & Mid‑Market Organisations
Growing organisations need to deliver big‑company service without big‑company overheads.

Engage acts as an always‑on frontline, resolving routine questions, preventing bottlenecks, and keeping customers moving – protecting revenue and reputation.

SMEs & Mid‑Market Organisations
Growing organisations need to deliver big‑company service without big‑company overheads.

Engage acts as an always‑on frontline, resolving routine questions, preventing bottlenecks, and keeping customers moving – protecting revenue and reputation.
Multi‑Division Manufacturers
Manufacturers handle complex, high‑stakes enquiries. Engage provides immediate triage, routes customers accurately first time, and eliminates misdirection.

Behind the scenes, the Engage web agent cuts routine workload so specialists can focus on high‑value tasks.

Multi‑Division Manufacturers
Manufacturers handle complex, high‑stakes enquiries. Engage provides immediate triage, routes customers accurately first time, and eliminates misdirection.

Behind the scenes, the Engage web agent cuts routine workload so specialists can focus on high‑value tasks.
Experience‑First Organisations
In travel, hospitality, logistics and other customer‑centric sectors, speed and clarity are everything.

Engage delivers instant answers, reduces wait times, and ensures consistent, effortless interactions 24/7.

Experience‑First Organisations
In travel, hospitality, logistics and other customer‑centric sectors, speed and clarity are everything.

Engage delivers instant answers, reduces wait times, and ensures consistent, effortless interactions 24/7.

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digital interactions each month

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web agent chats

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live chats

Why Engage stands apart

AI that understands what people mean, not just what they type.
A controlled, compliant blend of AI and fixed flows.
Multilingual by default, globally scalable.
Modern cloud infrastructure for speed and reliability.
Strong security, encryption and full audit logs as standard.
Resilient architecture with automatic failover.
Real-world cost savings through automated triage and enquiry reduction.

Quality you can rely on

Standards you can trust

News

Explore the latest updates and
insights from Engage.

Explore the latest updates and insights from Engage.

Idox modern office buildings in city business district

Idox expands social care portfolio with strategic software acquisition

In an exciting move to further enhance their Community Solutions division, Idox has acquired Plianz who provide software solutions to local authorities and private legal firms across the UK.

Learn more