Many local authorities are challenged by:

• Increasing client caseloads
• Manual financial processes
• Time-consuming OPG annual reporting
• Audit and compliance requirements
• Limited visibility of client finances
• Pressure to do more with fewer resources

Join Idox and guest speaker Nasser Kichloo from Wandsworth & Richmond Borough Council to learn how digital transformation can help improve efficiency, governance and service delivery.

• Improve audit readiness and compliance
• Streamline OPG and Court of Protection reporting
• Reduce manual administration and spreadsheet reliance
• Gain greater visibility of client finances
• Improve operational efficiency across growing caseloads
• Build a business case for service modernisation

This webinar is designed for local authority professionals involved in deputyship, appointeeship and client finance services, including:

• Local Authority Deputies and DWP Appointees
• Adult Social Care Leaders and Service Managers
• Finance, Compliance and Governance Professionals
• Commissioning Managers
• IT and Digital Transformation Leaders
• Client Finance and Deputyship Teams

Gain first-hand insight from Nasser Kichloo, Finance Compliance Officer, as he shares:

• Life before digital transformation
• Challenges driving change
• Procurement and solution selection
• Implementation and migration lessons
• Advice for other authorities considering change

Larry Morgan,
Account Manager,
Idox

Larry Morgan is a long‑serving, highly respected member of the Caspar team, with over 35 years’ experience working alongside the public sector.

Larry has been involved in the development and evolution of the Caspar software since its early stages, helping shape what is now the market‑leading cloud‑based finance and case management system for deputyship and appointeeship services. He has worked directly with local authorities and legal teams across the UK to ensure the system reflects real operational, governance and compliance needs.

With informed knowledge of the practical pressures facing deputyship services, Larry combines detailed system knowledge with an understanding of the audit, reporting and service delivery challenges faced by our customers.

His insights and lessons learned from his long tenure provide valuable perspectives on customer retention, product innovation, and the importance of listening to customer needs.

Sarah Mandley,
Product Manager,
Idox

Sarah Mandley is Product Manager for CasparGov and CasparLaw within the Social Care business unit of Idox, a UK gov tech software provider.

Sarah works closely with customers, users and internal teams to shape and improve solutions that support organisations managing the financial affairs of vulnerable adults.

With extensive experience across implementation, training, product development and customer engagement, she brings a practical, user-focused approach to ensuring Caspar continues to meet the needs of both public sector and legal professionals.

Nasser Kichloo,
Finance Compliance Officer, Adult Social Care & Public Health Finance Team,
London Boroughs of Wandsworth and Richmond

Nasser is responsible for supporting financial compliance and governance across adult social care services.

In this session, he will share first-hand insights into Wandsworth and Richmond’s digital transformation journey, including the challenges, lessons learned and benefits achieved through modernising their deputyship and appointeeship service.