Empowering staff and citizens by facilitating a 100% channel shift
The Council implemented Idox’s case management solution, Uniform. This functioned as a central data hub for several core service areas including Planning, Building Control, Environmental Health, Licensing, Estates Management and Land Charges. Building on this solid infrastructure and supported by our suite of online forms, the Council moved 100% of its taxi and private hire licensing function onto the new digital platform, allowing citizens to apply for new licences at their convenience, while granting licence holders the ability to renew their licence online at any time.
Sanjay Mistry, Programme Manager for Cheltenham Borough Council said: “Our services were powered by a legacy approach and they were all disjointed – it wasn’t ideal or cost effective. We were looking for a single platform that allowed us to rationalise and unify our technologies, that reduced our overheads and that avoided the need to purchase additional hardware. The Idox solution offers something for all our services – it gives us alignment between departments and fewer overheads – less servers, less maintenance, less support required from our ICT services divisions, which has been a real benefit for us internally.”