Investing in CAFM Explorer to schedule, administer, and automate FM tasks
After reviewing several different providers, the company chose to invest in Idox’s CAFM Explorer – a reliable, all-in-one facilities management solution that helps streamline FM tasks. According to Anna Gur, Regional Facilities Manager at Affinity Water, “we did a lot of research before deciding to invest in CAFM Explorer. It’s versatile and customisable and unlike some competitive solutions there are no extra charges for adding modules, making it a flexible and scalable solution that can adapt to the business’ needs.”
Via CAFM Explorer’s web-based, self-service Help Desk, the team now has a central digital hub to log all planned maintenance and reactive work orders, as well as the ability to allocate, monitor, and review SLAs and Key Performance Indicators (KPIs) for each contractor. “CAFM Explorer allows us to schedule and administer maintenance jobs, view open jobs, and run monthly reports on outstanding jobs. It provides insightful data, real-time tracking, and automatic notifications, which helps us keep on top of SLAs as well as highlight jobs that have crossed SLAs. Accordingly, we can chase contractors and update the person who raised the job”, Anna explains.
By issuing work orders to contractors via email, CAFM Explorer helps Affinity Water with mobile workforce management. Employees also use the CAFM self-service web portal to report any maintenance-related issues quickly and easily. The solution also proved invaluable for the company during the COVID-19 pandemic. “With the help of CAFM Explorer, we were able to track maintenance workload that dropped a little during the peak of the pandemic and allocate additional cleaning and disinfectant fogging to certain sites where required. The software ensured business continuity for us as a company because we didn’t have to put any additional systems in place. We were lucky to have the team set up already with the CAFM software which helped us work together remotely,” Anna explains. CAFM Explorer’s reporting capabilities have also been crucial for the company in ensuring compliance across multiple sites. Anna comments, “the software has helped with our National Quality Assurance (NQA) audits during the lockdown. While normally, auditors would come in for site assessments, over the last 18 months they’ve had to conduct the audits remotely. CAFM Explorer made it easy for us to share the planned preventive maintenance (PPM) planner with the auditors – confirming that we’re fulfilling our duties with regards to gas maintenance, triple checks, portable appliance testing (PAT) testing, etc.”