Insider

Wealden District Council is adopting Idox Cloud for Planning, Building Control and Land Charges. The solution, with a citizen portal and mobile apps, replaces legacy systems to make services easier to access and manage. By streamlining processes and improving collaboration, the council aims to boost efficiency, resilience and customer service. Delivering quicker, more reliable digital services for residents and stakeholders.

Calderdale Council is migrating its on-premise infrastructure to Uniform Cloud. This move aims to reduce hardware costs and IT maintenance, while improving security, scalability, and resilience. The transition will also provide faster updates, enabling staff to focus on service delivery and supporting the Council’s commitment to innovation and efficiency.

Idox is moving beyond experimental AI, embedding practical, scalable solutions into our platforms for local government. Our senior AI committee is guiding this strategy, focusing on automating repetitive tasks and supporting teams to make faster, more informed decisions. We prioritise transparency, ensuring staff and residents know where AI is applied. These enhancements, grounded in UK public sector needs, are being piloted with local authorities for a wider future rollout.

Read our latest edition of ‘Idox Spotlight on…’ written by Scott Goodwin, Director of Land, Property & Public Protection, to find out more.

Our latest insight paper explores how UK councils are using AI to meet growing demands amid budget and staff shortages. While many are running pilots, barriers like cost, data accuracy, and trust are slowing full-scale adoption. The paper highlights how tailored solutions, robust governance, and collaboration are key to unlocking AI’s potential to reduce routine workloads and improve decision-making.

Embark on the next step in digital citizen engagement with Idox’s Public Access version 3.7. Packed with powerful new features, accessibility improvements, and smarter case management tools, this release helps you deliver an even better online experience for your community.

Join one of our upcoming 30-minute webinars via MS Teams on the 7 and 13 October to see what’s new.

Register via the links below for your preferred session:

Our events calendar is filling up fast — over the coming weeks and months we’ll be attending and sponsoring key industry events, giving us the opportunity to connect with customers, share insights, and showcase the latest innovations. Meet with our teams at the following events:

National Planning Conference 2025
9 October
Deansgate Hotel, Manchester

CIEH Wales Conference 2025
21 & 22 October
Hilton Hotel, Cardiff

LABC Management & Specialist Surveying Conference 2025
17 & 18 November
Leonardo Hotel, Hinckley

IOL National Training Conference 2025
26 – 28 November
Crowne Plaza, Stratford-upon-Avon

Make the most of your Idox software with expert training provided by Idox, designed to suit all levels of experience. Courses include:

• Enterprise (various)
• Spatial Admin for UniMap Web
• Uniform system training (various)
• Idox Data Management tool

Many of our courses are already sold out with only a few remaining, so don’t miss out – book your place today. You can view the available training courses below.

We’re continuing to invest in our products and customers by expanding our team with new Senior Product Managers, strengthening our ability to deliver innovative, customer-focused solutions.

Lindsay Pearson-Smith, Senior Product Manager, Public Protection

With over two decades of experience in local government software, including five years in product management, Lindsay is excited about the opportunity to collaborate with Public Protection customers on the development of software products and enhancements that will make a tangible difference in their daily tasks and contribute to positive results.

Jason McConnell, Senior Product Manager, Built Environment

Jason joins Idox with over 20 years of experience designing and delivering technology solutions for the public sector, and looks forward to the challenge of solving complex problems and turning customer insights into innovative, high-impact solutions for the Built Environment and ensuring technology aligns with real-world needs, driving initiatives from concept to delivery.

We’re thrilled to announce Bath & North East Somerset Council (B&NES) is making the leap to the cloud! After over 25 years of using our desktop version of iManage to maintain its Local Land and Property Gazetteer (LLPG) and Local Street Gazetteer (LSG), B&NES is migrating to iManage Cloud, our next-generation gazetteer management system.

According to Martin Laker, GIS Team Leader at B&NES Council, “We’re moving to iManage Cloud because it frees us from relying on internal IT services for installs, upgrades, and data updates. It makes us more self-sufficient, with Idox handling all updates and upgrades in real time.”

The Food Standards Agency’s (FSA) updated inspection model is now enforced, representing a major change for Environmental Health teams. Councils using Uniform and Idox Cloud are already live, focusing on optimising performance with the new digital risk-rating framework. Looking ahead, Idox is working with the FSA to build features that support the upcoming Food Standards Returns 2026 reporting requirements.

Want to learn more or share your insights? Get in touch today, email [email protected].

Thanks,
The Idox Team