Support Desk Analyst, Address Data Solutions, Emergency Services

Emergency Services play a vital role in serving and protecting our communities, operating under constant pressure to get to people in distress quickly. Consequently, operators must have the tools in place to rapidly search and identify addresses with the confidence that the data is accurate and fully up to date. A timesaving, feature-rich address data solution to access, maintain and share accurate address data can support the emergency services to deliver a more efficient and effective service to the public. Through our Aligned Assets platform for address cleansing and management, we provide cutting-edge solutions to more than half the emergency services in Great Britain.

The Service Desk Analyst is an IT professional who will provide, within a team environment, technical support for Idox customers regarding a range of software. The specific focus is dependent on the needs of the business.

As part of a support team, the Service Desk Analyst will require both technical knowledge and ‘people’ skills. Using clear wording to keep customers informed of updates to requests via the Service Desk and communicating by telephone to resolve requests in a timely fashion. The work environment often requires close collaboration with other Team members, Implementation Specialists, Software Developers, Sales Support, as well as contact with customers.