Service Management Assistant

Customer Services

About the role :

The Service Management Assistant is a key member of the service Management team and has responsibility for various administrative aspects of the daily operations of the department.

The Service Management Assistant is a key member of the Service Management team and has responsibility for various administrative aspects of the daily operations of the department.

You will be joining our professional customer support community, looking after primarily Local Government customers and making sure that Idox is responsive to service requirements for digital and document management systems.

We are looking for someone with a talent for customer services; you’ll be part of a tightly knit, diligent team, who collectively take care of our customer relationships and handle everyday queries and tickets, escalating when necessary.

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