Service Desk Analyst
About the role
The Service Desk Analyst is an IT professional who will provide, within a team environment, technical support for Idox customers regarding a range of software. The specific focus is dependent on the needs of the business. As part of a support team, the Service Desk Analyst will require both technical knowledge and ‘people’ skills. Using clear wording to keep customers informed of updates to requests via the Service Desk and communicating by telephone to resolve requests in a timely fashion. The work environment often requires close collaboration with other Team members, Implementation Specialists, Software Developers, Sales Support, as well as contact with customers.
The Service Desk Analyst will have a working knowledge of Microsoft SQL database, Microsoft Operating Systems, and an understanding of supporting enterprise solutions remotely.
The role is a well-established position and processes and established working practices are in place. The nature of the business sector is subject to standards, compliance and governance which require strict observance by all team members.