Service Desk Analysts, 1st Tier

This is an entry level opportunity for candidates with a natural ability in customer support, and a genuine interest in technology and software applications.

The purpose of the role is to provide excellent customer service to all internal and external customers. This means being the first point of contact for all internal and external customer support queries and recording all incoming support requests ensuring all key information is logged accurately before assigning the request. You will investigate, chase and progress queries and keep the customer informed until a request is satisfactorily resolved.

In this role you will receive training and mentoring on software applications to enable you to problem solve, and you will have the support of experienced managers and mentors.

If you join Idox, you’ll have a clear development plan to hone your skills and begin to learn the software, learn about our customers and understand the specialist market segment we work in, as well as how a successful Tech business works.

Applications very welcome from candidates able to start immediately.

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