Product Consultant – Lilie EPR

The focus of a Product Consultant is to be a key contributor to the Product Team to evangelize the product among both our customer base and prospective customers, and drive new product development through improvements and identification and resolution of unmet needs both for the customer, as well as for Idox.

The Product Consultant will be a key member of the Product Team for Lilie (an EPR solution – Electronic Patient Records) and will work under the supervision of our Head of Product & Strategy. We are looking for candidates, preferably with some understanding of Health/ Sexual Health clinics, although this is not essential.

As with most product roles, the Product Consultant role is extremely varied. You will do everything from prioritising development work, building a sense of community amongst our customer base, to carrying out pre-sales activity like performing product demos. You will be actively developing strong relationships with customers, working with others to contribute to and deliver on our product strategy. For example, you’ll be involved in running webinars, articulating the value proposition of Lilie, listening attentively to our customers and bringing your insight back to enrich our product development and strategy. You will also liaise with all internal teams (including Engineering, Implementation, Service Desk, Sales and Marketing) to improve the entire customer experience. You’ll be involved in forward planning, pre-sales, customer awareness campaigns– including the consequences and impact of change and product enhancements for the solution and our users. In summary, you will be involved in everything from prioritising development work, carrying out pre-sales activity like performing product demos to building a sense of community amongst our customer base.

To apply, you should have some demonstrable understanding product design, able to understand product features and benefits, conduct user research and analyse product alternatives and even competitor activity. You should be confident in authoring release notes and user stories, making them accurate, concise and self-explanatory. In particular, we are looking for an individual with the willingness and humility to learn. You will be expected to learn quickly and be adaptable – as a result, you will be able to see the effects of your contribution on the product very early on. Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers.

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