The job of IT Helpdesk Technician is essential to Idox, the role exists to provide excellent customer service to all internal customers using the Idox IT systems.
Working alongside a friendly team, you will be the first point of contact for all Idox staff IT support queries. You will process all incoming support calls and change requests ensuring all key information is logged accurately before using your technical skills to resolve or escalate the request to another member of the team.
As an IT Helpdesk Technician, you will also be responsible for building, configuring and repairing staff IT equipment. Organising courier deliveries of IT equipment to our home-based staff, offices and data centres. Administering asset registers and other network and cloud-based software systems.
This is a varied and busy role with the ability to expand responsibilities as your knowledge and experience increases.
This role is ideal for a bright person with confident, clear thinking and an aptitude for technology. We are hoping you can bring a practical hands-on knowledge of IT (a BTEC Level 3 or similar) and a positive outlook and willingness to learn. In return, you will receive on-the-job coaching in a wide range of technologies and will be encouraged to stretch yourself professionally. The role with be awarded strictly on merit and we hope to meet some forward-thinking candidates. Idox offers active mentoring and a sustainable work/life balance.