Customer Success Director, Idox Group

Idox is recruiting for a Customer Success Director to join the leadership team of our Software businesses, headquartered in the UK. Idox plc is an AIM listed company. Please follow the link for further information:  https://www.idoxgroup.com

The Customer Success Director will work across all our Divisions within the Group. This is a dynamic role, at the heart of customer engagement and success, ensuring that we deliver a great customer experience and holding responsibility for the contribution of significant revenues across the group. The post holder will report directly to the Group Chief Operating Officer and work closely with other members of the Idox Senior Leadership Team.

You will have oversight of an extensive team of Project Managers, Software Consultants, Technical Resources and Service Desk Agents in the UK and Pune.

We would like to hear from you if you already have experience of the very latest and best delivery and client engagement methodologies. You should have seen through successful continual improvement and change management programmes to implement innovative change and refresh your teams and client base.

With Idox, you will be expected to create and finely tune resource management processes so that we can optimise our utilisation at the same time as delivering effective outcomes – prioritising a great experience for our customers.

We are looking for an experienced leader who understands the disciplines of performance management, is able to coach others through change and improvement initiatives and is able to deliver to goals and financial targets. You will own a P&L for your collective teams and will be expected to provide the right balance of quality and benefits to our customers and colleagues. In return, Idox will support continuous professional development for you, further leadership opportunities as well as provide a great salary and reward package. Idox benefits and culture support wellbeing and flexible working.

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