Customer Engagement Manager
About the role
Idox is seeking to appoint an enthusiastic and self-motivated Customer Engagement Manager within its Land, Property and Public Sector Software Division, to support delivery of IDOX Cloud software solutions for customers across the UK.
You’ll be joining a growing Customer Experience team who support successful client transition through to Business as Usual (BAU) Support, ensuring that all key issues are resolved to the satisfaction of each individual customer.
The role is ideal for someone who has worked on software solutions for Local Government, improving workflow and case management processes and outputs. In particular, we would welcome experience gained in Environmental Health, Licensing, Planning, Trading Standards or Facilities Management or in any of the core service lines of local government. You will be recognised for your subject matter expertise.
In return, Idox will help you develop your career. We are a company with ambition, but still strongly upholding the values of integrity in public service, as a software partner.
With Idox, you will learn more about the software itself, build industry knowledge and develop a set of strong business skills. You will have a buddy from day one, to make sure you can make the most of learning opportunities in the business. We offer a comprehensive benefits package and flexible working to support your wellbeing as well as your professional development.