Cloud Services Associate

About the role

The job of a Cloud Services Associate is essential to Idox, the role exists to provide excellent
customer service to all internal and external customers using our Cloud services. Working in a fastgrowing team, you will be part of a team providing the first point of contact for all cloud service-related
internal and external customer support queries. You will process all incoming support calls and change
requests ensuring all key information is logged accurately before using your technical skills to resolve
and provide the first fix or assign the call as appropriate.
This role is ideal for a bright person with confidence, clear thinking and an aptitude for technology. We
are hoping you can bring a practical hands-on knowledge of IT and a positive outlook and a willingness
to learn. In return, you will receive on-the-job coaching in a wide range of technologies and will be
encouraged to stretch yourself professionally. The role with be awarded strictly on merit and we hope
to meet some forward-thinking candidates. Idox offers active mentoring and a sustainable work/life
balance.

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