Account Manager, Local Government – Scotland
Idox is recruiting an Account Manager to be responsible for its Local Government client relationships in Scotland. Our regulatory services customer base in Scotland currently comprises all 32 councils as well as 2 national Parks. We would like to hire someone with experience of the UK public sector to oversee and develop our long-term customer engagement.
The Account Manager’s role is to oversee a portfolio of assigned customers, develop business within existing clients and actively seek new sales opportunities. The principal solutions involve our Uniform and Idox Cloud case management systems, private Cloud hosting, document management, as well as related professional and managed services. Our Idox Account Management model encompasses a wide range of activities, the key ones being development of strong customer relationships, connecting with key stakeholders, and delivering successful business growth in Scotland to attain and exceed quotas and targets, as well as strategic and tactical goals for Idox. You will liaise with other internal teams (including Customer Services, Delivery and Product Development departments) to support you and your customers.
A successful Idox Account Manager is pivotal for our sales team. Above all, you will be responsible for ensuring that Idox is meeting our clients’ needs and that our individual customers are positively engaged with our products and services. In addition to this, you will be identifying and progressing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support Idox objectives. This means representing the whole range of our solutions to your customers and you will bring insights and intelligence back to the Group.
The role will be largely home-based but will require some travel to meet with clients and colleagues. Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers.