2nd Tier Service Desk Analyst, Cloud and Uniform – Environmental Health
Working as a member of the Service Desk team within the Public Sector Software Division, the post holder will provide high quality advice and support to assure a first class customer service.
By taking full ownership of support requests, fully investigating, and effectively progressing the incident to the point of satisfactory resolution and keeping all parties up to date on progress, you will support our customers in their essential work.
You will also ensure that all incident records are accurately logged and fully completed. This supports our own declared operational processes and procedures but also helps us spot emerging and new patterns of usage and spot any glitches so we can fix the.
As a specialist 2nd Tier Support Desk Analyst, you will need to continuously develop your skills and knowledge, taking full advantage of guidance and mentorship from the Team Leader and Senior team members, to enhance delivery of service.
Idox warmly welcomes experienced users of our Idox Cloud (Tascomi) and Uniform software to apply, if you are ready to bring your skills into the private sector, and can use this as an opportunity to build your career within a software company.
We offer a package of benefits which supports well-being and provide a fexible working, family-friendly environment, where you can work from home, but still pursue your professional career.