2nd Tier Service Desk Analyst, DMS and Public Access

As members of the Service Desk team, our Analysts provide high quality advice and assistance to assure a first class service for our customers. The work is fulfilling; analysts take full ownership of support requests, fully investigating and effectively progressing a request to the point of satisfactory resolution.

Idox is looking to hire an Analyst to support customers using a range of DMS and Public Access systems. We are particularly interested in candidates with experience in handling Local Authority software applications related to Planning and Building Control and/or Environmental Heath. User experience with Idox software products Uniform and TLC would be ideal, as would some technical understanding.

To apply, candidates should be confident in communicating complex issues simply, and be methodical in ensuring that progress is made until resolution is achieved. All requests must be accurately logged and our customer services fully compliant with operational processes and procedures to ITIL standards.

This role is ideal for someone with experience working in the Public Sector, who would like to turn their hands-on experience into a career with Idox in customer support. Idox provides an opportunity to bring your skills into a commercial company and take your career forward. We will provide training and a flexible work/life balance as well as benefits which support wellbeing for all.

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