2nd Tier Service Desk Analyst

Customer Support, DMS and Public Access
Home or Office based
About the role
As members of the Service Desk team, our Analysts provide high quality advice and assistance to
assure a first class service for our customers. The work is fulfilling; analysts take full ownership of
support requests, fully investigating and effectively progressing a request to the point of satisfactory
Idox is looking to hire an Analyst to support customers using a range of DMS and Public Access systems.
We are particularly interested in candidates with experience in handling Local Authority software
applications related to Planning and Building Control and/or Environmental Heath. User experience with
Idox software products Uniform and TLC would be ideal, as would some technical understanding.
To apply, candidates should be confident in communicating complex issues simply, and be methodical
in ensuring that progress is made until resolution is achieved. All requests must be accurately logged
and our customer services fully compliant with operational processes and procedures to ITIL
This role is ideal for someone with experience working in the Public Sector, who would like to turn their
hands-on experience into a career with Idox in customer support. Idox provides an opportunity to
bring your skills into a commercial company and take your career forward. We will provide training and
a flexible work/life balance as well as benefits which support wellbeing for all.
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