2nd Tier Service Desk Analyst, Idox Digital

About the role

Working as a member of the Service Desk team within the Public Sector Software Division, the post
holder will provide high quality advice and support to assure a first class customer service. By taking
full ownership of support requests, fully investigating, and effectively progressing the incident to the
point of satisfactory resolution and keeping all parties up to date on progress, ensuring that all incident
records are accurately logged and fully completed with adherence to declared operational processes
and procedures. The candidate will be required to continuously develop their skills and knowledge,
taking full advantage of guidance and mentorship from the Team Leader and Senior team members, to
enhance delivery of service.

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