2nd Tier Service Desk Analyst

About the role

As members of the Service Desk team, our Analysts provide high quality advice and assistance to
assure a first-class service for our customers. The work is fulfilling; Analysts take full ownership of
support requests, fully investigating and effectively progressing a request to the point of satisfactory
resolution.
Idox is looking to hire an Analyst to support customers using the systems that underpin our Uniform
application.
To apply, candidates should be confident in communicating complex issues simply, and be methodical
in ensuring that progress is made until resolution is achieved. You will also ensure that all requests are
accurately logged and fully compliant with operational processes and procedures

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