Stockton Borough Council selects Open Objects to supply a new digital Carers’ Hub

Carers in Stockton-On-Tees will soon benefit from a new online hub, which will provide easy access to information, advice and local services, all designed to support them in their valuable roles.

The Carers’ Hub, from Idox’s Open Objects, provides an intuitive staged journey for carers to register, explore information and support options, as well as engage in an online assessment of their needs. The new assessment, designed in consultation with over 50 local authorities across England, will ensure a holistic carer-centred approach to looking at the potential impact of supporting family, friends and neighbours.

In response to the new duties introduced by the Care Act 2014, the Carers’ Hub will put Stockton at the forefront of engaging and empowering carers, whilst delivering significant process efficiencies through real channel shift. Zoe Flood, Commissioning Officer for Business Development and Performance explained: “Stockton Council is delighted to be implementing the Carers Hub as a new channel of the Stockton Information Directory. The Carers Hub allows Carers in Stockton to access more targeted information, advice and services, as well as being an important tool for professionals to support carers in their valuable role. Stockton Council is committed to improving services for Carers, and the Carers Hub is a key part of that improvement.”

Chris Evans, Health & Social Care Project Manager for Open Objects, further explains: “We’ve been working with Stockton Council to deliver a solution that helps them to give Carers more control by providing access to resources, without always having to go through an assessment first. Of course, where appropriate, online self-assessment is available, but by offering information earlier in the process, communities can self-serve to find the information they need, and choose how they interact with the local authority.”

For more information visit: Carers’ Hub