1st Tier Service Desk Analyst
To provide excellent customer service to all internal and external customers. To provide the first point of contact for all internal and external customer support queries. To record all incoming support requests ensuring all key information is logged accurately before assigning the request. To chase and progress queries and keep the customer informed until the request has been satisfactorily resolved.
This position can be based in our Theale (near Reading) office or our Glasgow office.