2nd Tier Service Desk Analyst(s) - Public Access
As members of the Service Desk team, our Analysts provide high quality advice and assistance to assure a first class service for our customers. The work is fulfilling; Analysts take full ownership of support requests, fully investigating and effectively progressing a request to the point of satisfactory resolution.
Idox is looking to hire an Analyst to support customers using our Public Access Systems.
To apply, candidates should be confident in communicating complex issues simply, and be methodical in ensuring that progress is made until resolution is achieved. You will also ensure that all requests are accurately logged and fully compliant with operational processes and procedures.