Dartford improves services and cuts costs with new on line Land Charges solution from Idox
- Published: 31 May 2012
Dartford Borough Council is the first local authority to go live with Idox's Public Access for Land Charges, having recognised the solution provides an innovative way to reduce the costs for all parties involved in the processing and delivery of local land charge and personal searches.
Branded "Land Charges Direct" by Dartford, the service was launched in 2011 and provides easy access to any solicitor or member of the public for the purpose of obtaining the local search documentation required as part of the property conveyancing process.
Tony Clark, Property Information Manager, Dartford Borough Council:
"There have been changes to the way in which local government is asked to provide data and it is likely that this will continue for the foreseeable future. Public Access for Land Charges provides an opportunity to offer our customers more options on having a Local Land Charges Search carried out and allowing us to deal directly with customers electronically without email, and streamline internal processes.
It also offers opportunities to provide a compiled personal search service reducing the overheads and inefficiencies of having a booking service (double keying data), and to reduce pressure on contact centre staff by reduced number of personal visits, phone calls, together with the cost of processing cheques, printing and postage. On average the council is saving around £150 per month and with all the flexibility of the solution, our citizens still retain the opportunity to visit the council offices and have a search processed for inspection while they wait."
By proactively marketing the service to their local personal search agents Dartford has achieved 70% of personal searches and 10% of full searches being processed electronically via their website. This has dramatically reduced the number of visits to the council offices, freed up reception staff to deal with other public services and land charges staff to deliver a better service to their citizens and customers.
Tony concluded to say:
"The potential future opportunities to interface with 3rd party electronic suppliers opens up the service to more and more clients providing more opportunities for service improvement."
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About Public Access
Idox Public Access for Land Charges is a web based, service focussed solution designed to enhance the land charges service offered by local authorities. The Public Access solution allows any consumer (solicitor, citizen, personal search company etc) to submit a search request online and receive the search information electronically. Searches may be priced by the local authority to suit local circumstances.
About Idox plc
Idox is a supplier of software solutions and services to the UK public sector and increasingly to the wider corporate sector. It is the leading applications provider to local government for core functions relating to land, people and property, such as its market leading planning systems and election management software. Over 90% of UK local authorities are now customers.
About Dartford Borough Council
For more information, please visit: www.dartford.gov.uk