The Government’s new 5G strategy provides the blueprint for supporting the development and deployment of this new technology and demonstrates a commitment to exploring and maximising the next generation of digital infrastructure in the UK.
But how do we get there?
Just as the 5G vision is seen as an enabler to smarter working, the ambition to continually improve the way we do things is an ongoing project for both public and private sector organisations – and one that Idox has been supporting for many years.
By providing the right digital infrastructure and innovative tools, we are supporting businesses across a range of sectors including local and central government, healthcare, education and more, to improve productivity, deliver positive outcomes and enhance service delivery in a way that meets the rising needs and expectations of society.
In such a digitally-driven age – where plans for 5G technology are on the horizon – our ethos is to equip businesses with the skills and tools they need now and for the future, to ensure they can keep up with the pace of change without getting left behind.
In this article, Idox’s Steven McGinty takes a look at the objectives of the 5G strategy, its scope and the role that local regions will play in supporting future deployments.
You can read the full article here: The 5G arms race: the UK’s strategy to become a global leader in 5G technology
A new centre that will enable individuals to experience how technology can support their independent living has been officially opened by Malta’s Minister for Health Chris Fearne.
emCare, a division of Idox Health and provider of electronic and mobile care, unveiled its new call centre and concept store on Monday (10 April). Located in Swatar, it will act as a retail base for all its products, as well as ensuring a 24/7, quality service to those who use its technology in homes, care centres and health organisations across Malta.
Divided into three main areas, the centre provides a base for the emCare team to meet with customers to discuss their needs, as well as space for them to experience how the technology works in reality. All emCare solutions - which are available to everyone, irrespective of service provider and age – are aimed at empowering individuals to live independently for longer, providing peace of mind that help is available when needed, as well as reducing the pressure on hospitals and clinicians via preventative care.
The opening has also seen emCare welcome new employees, who will join a specially trained team responding to customer needs and emergencies around-the-clock.
Congratulating emCare on this significant investment and its ongoing commitment to the community, Minister for Health, Chris Fearne said: “The health sector in Malta is yet again attracting investment. We are pleased to note that more and more businesses are investing in health. Last year a new private hospital opened its doors, while two medical educational institutions will start operating from our country as from the next scholastic year. A private public partnership, between the Government and Vitals Global Healthcare, will continue to transform the health sector in Malta with a massive investment in health infrastructure. Technology in health is also one of the main priorities in health during the EU Presidency with the ehealth week taking place in May this year.”
Combining healthcare with technology, emCare pioneers a wide range of solutions that deliver continuous and real-time health and environmental monitoring, as well as products that enable individuals to live safely in their own homes for longer.
Launching later this year, its myemCare application will provide individuals with a single, electronic repository to store all their medical records, such as vital signs, medications, care plans, illnesses and lifestyle records. The solution promotes a preventative approach to healthcare, allowing individuals to play a more proactive approach in their own care, whilst ensuring clinicians can identify issues as early as possible.
Ivan Bartolo, Idox Health’s Managing Director, said: “Our vision is to provide consumers with a platform where they can manage their health story, whilst at the same time attempting to bridge the gap between the consumer and the clinician world, making health affordable in the 21st century. Our holistic vision is to help people feel in charge of their own lives, not only as they age, but throughout their lives.”
emCare’s new centre is located on the ground floor level of the Idox Business Centre in Swatar.
For more information about emCare and its range of solutions, visit www.myemcare.com.
When the Modern Slavery Act was introduced in 2015, it was described as ‘historic’ and the ‘first of its kind in Europe’. It is in fact part of a worldwide movement for greater transparency. The issue of extra-territoriality is indeed one of the hallmarks of the new Act, moving it firmly into the purview of corporate compliance departments and compliance management systems.
Responding to commercial globalisation, which has added greater levels of complexity to supply chains, sustainability challenges and the undeniable impact of reputational damage to an organisation’s bottom line, the Act is as much about prevention as it is about prosecution.
With recent evidence suggesting that businesses are unaware of the impacts of the Modern Slavery Act, the latest article and advice from Idox Compliance focuses on what the Act means for organisations across the UK and takes a look at the measures that need to be implemented to ensure that governance and business integrity are maintained.
Read the full article: The Modern Slavery Act – what does it mean for business?
Focused on supporting citizens over 65 years old who have long-term health conditions, the My Voice, My Choice initiative will put Stockton-on-Tees at the forefront of Integrated Personal Commissioning (IPC) – a new approach to joining up health, social care and other services for people with long-term health conditions.
The aim of IPC is to support people in attaining better health and social care outcomes and to improve the experience and quality of care. This is achieved through the delivery of personalised care and support planning, and a personal budget.
An innovative personal planning tool from Idox’s Open Objects will be at the core of delivering the My Voice, My Choice programme to the Stockton area.
The tool will draw on information, advice and services from Stockton’s rich directory of universal and community resources, providing citizens with an accessible online platform to build a personalised care and support plan.
This level of digital transformation changes the traditional service-led approach, and ensures information is joined up to make it more accessible to citizens when making choices about their health and social care.
Gemma Clifford, Health and Wellbeing Officer at Catalyst Stockton explains: “Stockton’s IPC Programme, My Voice, My Choice, is aimed at individuals with long-term health conditions and support needs that span both health and social care. The new personal planning tool from Open Objects will be key in empowering individuals and their carers to tailor their support and care in ways that are beneficial and meaningful to their lives."
The planner can be used independently or as an effective conversation tool between health and social care professionals and citizens. Introducing a holistic approach to an individual’s health and wellbeing, it encourages personalised goal setting for achieving outcomes and empowers citizens to take control of their own support needs.
To find out more about Open Objects and its online tools for personalised care and support plans and personal budgets, visit Personal Budget Manager or call +44 1223 422200.
The expansion of Britain’s night-time economy has presented opportunities and challenges for local licensing authorities.
With DJ Amy Lamé named as London’s first Night Czar – tasked with the role of engaging with night-time businesses, residents and public authorities to recreate London as a ‘24-hour city’ – Idox’s James Carson looks at the impact that licensing laws are having on the night-time economy and the tactics other countries are using to create a thriving after-hours culture.
Read the full article: Licensing late night cities: a balancing act for local councils
Northumberland, Tyne and Wear NHS Foundation Trust is to benefit from Idox’s facilities management solution, CAFM Explorer, which will provide better visibility, reporting and mobile capability across its numerous sites in the region.
As one of England’s largest mental health and disability providers, the Trust wanted to replace its paper-based system to streamline the management of its growing, complex estate. CAFM Explorer will replace a number of different data management systems, making it significantly easier for hospital staff to coordinate all aspects of its facilities function using a single, integrated tool.
Mobile capability will provide maintenance teams, contractors and engineers working across the Trust’s numerous sites with the flexibility to access information on-the-move. A more holistic view of the Trust’s entire estate will be achieved via asset-tracking features, preventing spend on facilities that are still within warranty and aiding decision-making.
The Trust will also be able to respond to, and monitor, reactive tasks more efficiently with CAFM Explorer’s web-based self-service help desk, as well as scheduling planned maintenance in a coordinated manner to ensure compliance.
Northumberland, Tyne and Wear NHS Foundation Trust is one of a number of clients using CAFM Explorer to deliver safe, efficient and compliant facilities. The Trust’s transition to the all-in-one solution comes shortly after news that East Cheshire NHS Trust will also commence use of the facilities management software from Idox.
For more information, visit: http://www.cafmexplorer.com
More clinics will be able to access a specialised Electronic Care Record (ECR) system for HIV treatment after it was announced the solution is now available on the cloud.
Climate-HIV – a joint venture between Idox Health and North Middlesex University Hospital NHS Trust – enables hospitals to record all patient data in one place, granting the clinical team faster access to information and reducing administration time spent on writing referrals. Whilst previously an on-premises solution, the extension of Climate-HIV to the cloud will make it significantly easier for smaller HIV clinics to use the same HIV system as larger hospitals in a secure, affordable and hassle-free manner.
The web-based application is now accessible from any Trust computer across the secure N3 network and requires no additional software or hardware. All Climate-HIV patient data is streamed over the N3 network using Secure Sockets Layer (SSL) industry standard encryption, protecting the transfer of information between the clinician and the secure Idox Health cloud.
Steve Wightman, Sales and Marketing Director at Idox Health said: “Having Climate-HIV available in the cloud on a cost-per-patient basis, we have now made a world-class application available to all HIV service centres, regardless of size. Whether you service 50 patients or 500, this model allows every centre to take advantage of everything Climate-HIV has to offer.”
Climate-HIV supports effective management of costly medications. By recording all patient information in one place, the workload of the clinician in generating prescriptions, the screening and processing of these items by pharmacists and the collection by patients can be managed via the same system. This streamlined approach to HIV care allows clinics to operate more efficiently, enabling them to better monitor medication usage and allocate budget for current and future requirements.
Dr Achim Schwenk, Deputy Medical Director, CCIO, Caldicott Guardian and HIV Consultant at North Middlesex University Hospital NHS Trust said, “We are very proud of Climate-HIV, the specialist clinician’s ECR. This new cloud-based solution will make this accessible to patients and staff in any HIV clinic in the UK who wish to sign up”.
A further three local authorities will implement an Idox service designed specifically to deliver efficiencies for both councils and their customers when submitting and processing licensing applications.
Local authorities in Bexley, Newport and Barnet are transitioning to Idox’s iApply – the only national platform offering a single point of access for all local government online applications – allowing them to effectively manage and process licensing applications in their areas, while delivering an enhanced online service to their citizens.
This timely adoption comes just months before new legislation surrounding the licensing of houses in multiple occupation (HMO) is introduced – a change likely to present significant time, management and resource challenges for local authorities.
The Government predicts the extension in scope of the HMO licensing scheme – expected to be implemented later this year – will bring an additional 141,000 properties into the licensing remit. Councils that are implementing Additional Licensing Schemes or even Selective Licensing Schemes under the Housing Act 2004 could see numbers rise from hundreds of licensable HMOs to thousands in an effort to improve housing conditions.
These forthcoming legislative changes are a key driver prompting many local authorities to review their digital capabilities, ensuring they have the right tools in place to manage the expected hike in licensing applications submitted for approval.
Idox is experienced in providing innovative digital solutions to help councils overcome the challenges of increased demand and need and growing online expectations. The iApply service offers a fully-digitised process, allowing citizens to complete, share, pay for and submit applications online with ease, making the licensing process quicker, more efficient and cost-effective for all parties involved. The service currently supports application submission and processing in the areas of planning, building control and licensing.
You can learn more about the expected impact of the new HMO legislation by reading our HMO market update.
For more information, please visit the iApply website.
Carers in Stockton-On-Tees will soon benefit from a new online hub, which will provide easy access to information, advice and local services, all designed to support them in their valuable roles.
The Carers’ Hub, from Idox’s Open Objects, provides an intuitive staged journey for carers to register, explore information and support options, as well as engage in an online assessment of their needs. The new assessment, designed in consultation with over 50 local authorities across England, will ensure a holistic carer-centred approach to looking at the potential impact of supporting family, friends and neighbours.
In response to the new duties introduced by the Care Act 2014, the Carers’ Hub will put Stockton at the forefront of engaging and empowering carers, whilst delivering significant process efficiencies through real channel shift. Zoe Flood, Commissioning Officer for Business Development and Performance explained: “Stockton Council is delighted to be implementing the Carers Hub as a new channel of the Stockton Information Directory. The Carers Hub allows Carers in Stockton to access more targeted information, advice and services, as well as being an important tool for professionals to support carers in their valuable role. Stockton Council is committed to improving services for Carers, and the Carers Hub is a key part of that improvement.”
Chris Evans, Health & Social Care Project Manager for Open Objects, further explains: “We’ve been working with Stockton Council to deliver a solution that helps them to give Carers more control by providing access to resources, without always having to go through an assessment first. Of course, where appropriate, online self-assessment is available, but by offering information earlier in the process, communities can self-serve to find the information they need, and choose how they interact with the local authority.”
For more information visit: Carers’ Hub
Leith Links – one of 44 Community Councils within the City of Edinburgh – recently went to the polls to elect 12 members from 17 candidates.
Having previously worked together, Edinburgh partnered with Idox Elections once again to deliver their 2016 elections, which included the provision of print services for poll cards and e-voting.
Poll cards with unique voting credentials were delivered to 8,500 electors in Leith Links, providing electors with options to vote online or via the traditional postal pack. By supporting online voting, Idox Elections offers citizens the choice and convenience to vote electronically in a fully-secure environment, at a time and place convenient to them.
On polling day, the polling station was equipped with two touch-screen laptops which were securely linked to the voting system, accommodating those who wanted to vote online but were unable to because they had no internet access at home.
Donald Burgess, Postal Voting Manager at City of Edinburgh Council said; “Online voting increased voter participation and results were available for publishing within 15 minutes of polling closing.
Throughout the process, the Idox staff were easy to work with and readily demonstrated their professionalism and knowledge.”
Idox Elections has over 23 years of experience delivering end-to-end elections solutions. Our team of experts have combined their wealth of experience and knowledge to provide our customers with the high levels of service and quality this specialist sector demands.
For further information about our elections portfolio, please visit the dedicated Idox Elections pages.
Suffolk County Council has announced it will be the fifth local authority to join a programme aimed at putting young people and their families back at the centre of the Education, Health and Care (EHC) process.
Idox’s Open Objects – a leading provider of digital solutions to the UK social care and health sector and pioneer of the EHC Hub – will work with Suffolk’s team to enable the implementation of a new digital approach to EHC pathways, granting families in Suffolk with a level of transparency that has previously been unavailable until now.
Developed in partnership with local authorities, the EHC Hub will allow Suffolk County Council to transform the way requests for EHC plans are managed, monitored, tracked and shared between all relevant organisations in the application process.
By providing a secure digital touchpoint for everyone involved in the 20-week EHC process, including young people themselves, the Hub delivers a more person-centric approach empowering all parties to contribute and improving communication at every stage.
Judith Mobbs, Assistant Director for Inclusion and Skills Children and Young Peoples’ Directorate at Suffolk County Council said: “Suffolk is committed to ensuring that we have a clear and transparent Education, Health and Care (EHC) process, which places co-production with families at the centre. We are excited to be working with Open Objects to deliver a portal providing a digital approach, which is accessible to families and practitioners. This will be key to developing and maintaining good quality EHC plans and will ensure better outcomes for children and young people.”
The Council’s EHC case coordinators will also benefit from a simple and secure method of requesting advice from professionals. With smart templates developed in conjunction with local authority partners, the Hub paves the way for a truly collaborative approach to EHC assessment planning for the team in Suffolk.
Gavin Cameron, Managing Director at Open Objects said: “Our EHC Hub is an innovative new approach to the EHC pathway, designed to engage families and offer significant efficiencies to local authorities through smarter working and information sharing. For the first time, families can track the progress of their personal EHC journey online, access their information at any time on a fully-mobile, responsive platform and directly contribute to the assessment and planning through our unique multimedia spaces.”
Open Objects will work with Suffolk County Council to implement the new digital approach ready for the 2017/18 academic year. The Council joins the EHC Hub programme alongside Hampshire County Council, Stoke-on-Trent City Council, Nottinghamshire County Council and the London Borough of Waltham Forest.
For more information about the EHC Hub, visit: http://www.openobjects.com/care/ehc
Working towards the Government’s goal of achieving a paperless NHS by 2020, NHS Trusts nationwide are met with the challenges of planning a transition to Electronic Document Management (EDM).
However, given the significant costs associated with full digitalisation, and with many still tracking patient records manually, NHS Trusts are turning to healthcare logistics management to provide tighter control over paper-based records and improve processes.
In this article, we take a look at how Idox Health’s iFIT™ technology – the only application fully compliant with all GS1 keys – is helping to dramatically reduce the time hospital staff spend tracking, searching and filing records, with one NHS Trust achieving 85% of its business case in just five months of using the platform.
Already tracking over 13 million live healthcare records across 12 sites, we discuss how the platform could help other NHS Trusts improve their medical records management and reduce costs whilst delivering a better patient experience.
Want to read more? Read the full article: Making digital technology work for NHS Trusts – how logistics management is impacting on cost improvement programmes
Idox are specialists in developing and delivering digital solutions to the public sector. In transport specifically, our technology is helping customers derive valuable data and insights to support the evolution of their services and deliver an enhanced citizen experience.
In this article, Idox’s Steven McGinty looks at how additional digital innovations are used in the transport industry, providing the data and tools needed to help transform the way people travel.
SciSports, a client of Idox funding solution Vindsubsidies, has won a large grant from the European Regional Development Fund (ERDF) for its prestigious BallJames project, focused on bringing 3D data to the world of professional football. With a computer vision solution comparable to a big MRI scan, the team at SciSports is aiming to change ‘the beautiful game’ radically with its latest work.
The high-tech startup has developed an innovative system that instantly transforms a stadium, or any environment, into something like a large MRI scan, using fourteen cameras to record everything that happens on the pitch and turning it into real-time 3D data.
What is Leicester City lacking this season? BallJames generates answers…
Simon Cals, the Manchester-based UK representative of SciSports comments: “The football world is fast becoming increasingly adaptive to the use of data analytics to gain a competitive advantage, but the data currently available is heavily incomplete and inaccurate. How did Leicester manage to over-perform for such an extensive period last year? How big was Kante's role in their achievements? And what is it exactly the team is lacking this season? The new data BallJames generates can help answer these questions.”
Tracking 3D data in what is known as ‘streaming captured reality’, the technology delivers the equipment required for a completely new football viewing experience and provides extremely valuable insights for coaches and scouts, sports performance analysis departments, sports federations and regulatory bodies, broadcasting companies and the gaming and gambling industry. Such insights are anticipated to greatly influence and change the outlook and understanding of the international, professional football world.
International impact convinced grant jury
SciSports was awarded the European grant due to project impact and innovation. The team won over the European grant jury with the ambition to conquer the international football market with BallJames. In addition, the trust and tangible input from external investors – representing a total investment amount of €1.3m – demonstrates the market's enthusiasm for this groundbreaking project, judged the evaluators of the EDRF.
BallJames – from innovative idea to investment
Marnix Smit, a Vindsubsidies consultant and former professional football player, headed up the consultancy team that provided the support and expertise to guide SciSports through the ERDF grant application process. He commented: “The BallJames project is all about turning data into knowledge for the benefit of an industry. It showcases just what an innovative idea can do when combined with digital technologies and a strong consultative approach. The Vindsubsidies team is proud to have supported such a great concept and to have helped SciSports realise their project ambition with the European grant win. We’ve believed in this project from the start and look forward to seeing what the future will hold for this kind of technology.”
Vindsubsidies will continue to support SciSports with the administrative activities of the grant process, including financial accountability.
Along with additional funds secured from external investors, the grant makes it possible for SciSports to develop BallJames into a market-ready product, expected to be launched internationally within a few years. For further details, visit the BallJames project website.For more information about our funding solutions and consultancy services, please visit the dedicated funding pages.
Betsi Cadwaladr University Health Board will extend its health records logistics coverage to a second hospital in the region following the successful rollout of iFIT™ at its Wrexham Maelor site.
The decision to expand the service to Ysbyty Gwynedd hospital in Bangor was accelerated following the Health Board’s reporting of significant savings just weeks after implementing the tracking and business management solution at its first hospital last November.
After only two weeks, the solution from Idox Health generated savings of 50% in filing patient health records, and led to around a 30% reduction in overall effort in the records library.
By using iFIT™, the hospital team at Wrexham Maelor have an automated, intuitive and process-led system that tracks and manages all paper-based records within the hospital’s facilities via passive Radio Frequency Identification (RFID) tags. Besides allowing the Health Records staff to retrieve and file records at a faster rate, the results of implementing iFIT have also included a reduction in the occurrences of missing files, a decrease in staff time searching for them, as well as improved audit trails.
Danielle Edwards, Head of Digital Records for the Health Board said, “We are fully committed to delivering the benefits we have experienced in Wrexham Maelor to all of our main sites and are exploring with colleagues at Idox Health the full product range to support improved patient outcomes”.
Betsi Cadwaladr University Health Board runs services that span a large area meaning transporting patient records, supplies and clinical and non-clinical assets across hospital settings can prove costly. iFIT™ works across sites, supporting streamlined processes and allowing teams to collaborate more efficiently to improve the patient experience. The technology’s integration with the Welsh PAS will also pave the way towards a full electronic patient record.
Steve Wightman, Sales and Marketing Director at Idox Health commented, “The speed at which we have rolled into phase two of this project is a testament to the benefits being derived by the Board and the desire of the Board project team to make an even bigger impact”.
Beyond the scope of paper records, the Health Board has the opportunity to utilise iFIT™ to track medical devices, beds, pharmaceutical supplies, pathology samples and vulnerable patients. This will offer further cost efficiencies, improve the service provided to the patient and reduce clinical risk.
To find out more about iFIT™ and its current use across the health sector, please visit the dedicated Idox Health product page.
Reading Room has delivered an innovative digital presence for ŠKODA UK, supporting the launch of a new national identity for the car brand.
The team worked closely with ŠKODA UK to reimagine its mobile presence in a project turnaround time of just two months. With over 40% of traffic to the sites of UK automotive brands now from a smartphone, the mobile element was a key focus area for the project.
The new website and mobile experience delivers a brand-led and progressive look and feel, reflecting ŠKODA UK’s vision and focus towards customer-led positioning. Enhanced usability sits at the heart of the work, with the site’s layout, functionality and structure all designed to be as intuitive as possible for the mobile user.
The new site has launched successfully, with future enhancements already planned to optimise the platform and support the brand in meeting its ambitious growth targets.
John Davies, Managing Director of Reading Room said: “The team wanted to create a digital presence that was just as ambitious and exciting as ŠKODA’s new brand direction. The end product is a great example of the collaborative efforts from across the agency covering strategy, user experience, design and technology, with all of us poised to continue to evolve the site and push the brand even further digitally”.
In addition to the new web and mobile presence, ŠKODA UK’s brand campaign – ‘Driven by Something Different’ – launched on 4 February 2017, supported by a new TV advert fronted by Sir Bradley Wiggins. The advert debuted during the England vs France Six Nations rugby match at Twickenham Stadium the same day.
To find out more about Reading Room and its range of services, please visit www.readingroom.com
The team at Idox Compliance has developed the ‘Integrity Compass’ to support organisations with establishing a strong compliance culture across their workforce.
Developed in collaboration with the Center for Business Compliance & Integrity at the University of Konstanz, the new tool provides the means to tackle issues around compliance accountability and implementation, responding to regulatory requirements such as the Criminal Finance Bill which makes boards criminally liable for a range of ‘white collar’ crimes committed by their employees.
Michael Kayser, managing director of Idox Compliance explains: “Accountability in all areas is key to modern business. At Idox Compliance we can help ensure that compliance issues are adhered to and conveyed in tangible, measurable ways that will benefit both staff and the board when it comes to delivering awareness, transparency and reliable integrity.”
By offering a web-based data collection and evaluation tool for measuring employees’ understanding of their company’s approach to ethics and compliance, the Integrity Compass provides quantitative statements about the knowledge, acceptance and awareness of compliance and integrity initiatives among company managers and employees.
Taking on board the factual data, the tool reveals strengths and weaknesses and offers tips on how a company can optimise their compliance management systems to ensure employees and partners are kept up to scratch with compliance ethics. Results are presented in useful dashboards and provide opportunities for benchmarking and year-on-year analysis of progress across each of the metrics.
Greater awareness of all aspects of compliance is part of reinforcing business integrity and good governance. Idox Compliance can help protect an organisation’s values, reputation and competitive advantage by supporting integrity, ethics and compliance awareness and understanding.
Reading Room has been recognised as a top 10 business-to-business agency in a leading industry report.
The B2B Agencies Benchmarking Report 2016-2017, published by B2B Marketing, is a respected annual paper that looks at the state of the B2B marketing industry.
Alongside research and insights into the market, the report ranks the UK's top 75 B2B marcomms agencies based on a number of criteria, allowing readers to identify the best partners for their organisation.
Reading Room, an Idox company, works with organisations and brands both in the UK and internationally. From websites and apps, to digital content and online platforms, the agency helps organisations better engage with key audiences through a consultative approach combining expertise in strategy, design and technology.
The agency works with a wide variety of clients across the public and private sectors, including London Councils, West Yorkshire Police, Nationwide Building Society, Visit England and Taylor Wimpey.
Reading Room’s work for another client, ŠKODA UK, was awarded the top honour of gold for Best use of Mobile and Portable Devices category at the Digital Impact Awards.
Danielle Howe of B2B Marketing comments: "These agencies are responsible for the fantastic creativity and results we see in B2B marketing, and their contributions to the industry are absolutely vital."
For more information about the B2B Agencies Benchmarking Report 2016-2017, download the full report.
For further information about Reading Room, please visit: www.readingroom.com
In a recent local government by-election held in Glasgow, Idox was on hand to provide eCount and Postal Vote Management Services (PVMS).
Scotland adopts the Single Transferable Vote (STV) system, making it possible for the electorate to vote for every candidate in order of preference. This is considerably more complex than the first past the post system where the public votes for just one candidate.
Due to this complexity, manual voting in an STV election can take significantly longer and may delay the declaration of the result. With Idox Elections’ e-Counting solution, scanning ballot papers can be achieved in a fraction of the time of manual counting and calculations take just minutes, improving the accuracy and auditability of results.
Upcoming work for Idox Elections
Off the back of a successful 2016, 2017 is shaping up to be another exciting year for Idox Elections with the delivery of Scottish Local Elections, English Mayoral and County Council Elections.
As a trusted elections supplier in Scotland, we have once again been selected to deliver our eCount solution to all 32 local authorities in the Scottish Local Elections. We will also print and deliver all of the ballot books and postal packs for such elections. In addition, our work will extend to produce and provide over 1 million poll cards, as well as deliver our PVMS solution, to over 50 per cent of Scottish local authorities.
Would you like to find out more about our dedicated elections services?
Please visit the dedicated Idox Elections pages for further information, including access to our latest papers.Tweet
Socitm’s Better Connected programme has released its latest survey results, which evaluated the digital performance of 353 council websites across the UK, specifically focusing on tasks relating to building control.
The survey found that 34% of Scottish sites and 43% of sites in the rest of the UK (the systems are slightly different), to be good or very good for the task 'apply for building control'.
Responding to the results, Chris Kendall, Digital Strategy Owner at Idox said:
“Idox’s support of the Better Connected programme is all about putting the citizen back at the heart of public service delivery. We acknowledge that at a time of great digital change, councils need to know how and why they can transform their services for the better with the help of digital technologies.”
Better Connected made a series of recommendations in a corresponding report to help councils improve the customer experience of completing building control tasks online.
Advice is geared around simplifying and streamlining the customer journey wherever possible, reducing advertising and ‘hard sell’ space and making information clear and concise with instructions and online FAQs to an audience that expect to find answers to their questions 24/7.
Kendall added: “Our current work here in the area of building control has not just been about analysing how councils support the submission of applications, it’s about identifying and understanding where we can partner with those councils to make the whole submission process easier for their customers and for themselves. Providing enhanced customer journeys not only offers better citizen engagement that meets the growing expectations of internet users, it recognises time, resource and cost-savings for the council itself. Armed with industry and technology knowledge, we’re aiming for mutually-beneficial digital transformation.”
Idox’s partnership with Better Connected will support an ongoing programme of work aimed at identifying and developing online best practice in key areas of local government.
This commitment to accelerating digital transformation is supported by a host of digital products, including solutions such as online application service iApply and new role-based app suite OnSite, all aimed at creating enhanced customer journeys and council savings.
The results of the building control/standards surveys are available to view online. Individual councils can find their results from the council index page here.
The ‘all council’ reports can be accessed by following the links from: Better Connected.
The next Idox-sponsored survey will focus on Licensing. Results are expected in the spring.