Southwark Council has implemented Idox's Public Access system to deliver a new planning portal aimed at informing and improving communication with developers, citizens and other stakeholders on planning matters affecting them.
The Idox system is designed to be easy to use, reducing the need for visits or telephone calls to the council and providing a valuable online source of planning information.
Idox Public Access is used by the majority of UK local authorities and is the most widely used online public information resource in the planning, building control and licensing areas.
Trafford Council went live this month on a range of business solutions from Idox designed to replace their aging legacy systems for planning, building control, land charges and gazetteers. One of the challenges in migrating from one system to another was not the volume of information held within the legacy system but ensuring that all, or the majority of the existing records, could be transferred. This helped ensure that the new system was able to meet the expectations of users, from day one.
Idox has invested £millions over the years in automating data migration processes and in 2014 migrated over 140 million records from legacy systems to its own suite of integrated, online solutions.
Rob Haslam, Head of Planning Services from Trafford Council said:
“We worked collaboratively with Idox to ensure that the transfer was seamless and that when the project went live there was no perceivable impact experienced by our customers. Idox helped us map virtually every field in our old system to the new Idox system so that it transferred the first time. We couldn’t have been more pleased with the result which enabled us to go live at the time we had planned and is already delivering key improvements to our service performance”.
Paul Maybury, Spatial Data Manager at Trafford Council, who managed the transition commented that:
“We are highly delighted with the results of the Idox Public Access system that has improved the way customers access information and engage with the service. We are now looking at rolling out other key features of the product to increase its usage and build upon this success”.
Andy Riley, Managing Director of Idox Public Sector and Information Solutions Division said:
“A successful data migration is key to, not only providing the maximum level of confidence to staff using the new systems, but importantly provides the foundation of a single, joined up information source used to publish valuable information to citizens, keeping them informed of what is happening in their locality and allowing them to engage with their local authority in the most effective manner possible”.
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Idox is a leading provider of complex information management solutions and services to the Government, Funding and Compliance sectors.
Our Public Sector Software division serves over 90% of UK local authorities with market-leading solutions to effectively administer information & knowledge, business processes & workflow as well as connecting directly with the citizen via a range of advanced digital services.
Cheltenham has embraced the use of QR code technology for all licensed taxis and private hire vehicles within the borough.
A QR code is displayed within each vehicle which, when scanned with a smartphone, displays the vehicles current details held within the Idox on-line Public Access system, instantly indicating whether the vehicle is currently licensed as well as the name of proprietor and licence number.
The Idox system has helped the Council to streamline and automate the entire licensing process of public and private hire vehicles, from application to authorisation.
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