Idox's full-service digital agency Reading Room has been shortlisted for two awards at the 2017 Football Business Awards – a national event that recognises the initiatives helping the sport to prosper.
The agency has been selected as a finalist in two award categories – 'Agency of the Year' and 'Best Business Serving Football' – underlining the team's understanding of, and commitment to, the evolving digital needs of football clubs.
The announcement comes after a busy 12 months for the Reading Room team, having successfully doubled their UK football portfolio.
Fundamental to both award entries was the development and launch of the agency's bespoke sports platform – 'Playmaker'. Already in use by three top league football clubs, the platform is designed specifically to help sports clubs drive fan engagement and maximise revenues. Demonstrating the capabilities on offer, Reading Room was able to showcase its creativity and technical expertise in launching a truly flexible, strategic digital solution.
Winners will be announced at an official awards ceremony on 2nd November at Tobacco Dock in London.
• For more information about the Football Business Awards and finalists, click here
Best of luck to the Reading Room team!
The British Institute of Facilities Management (BIFM) will hold its next regional Training Day in partnership with Idox’s CAFM Explorer.
The event – held in Bristol on 15 September – will be covering some of the key topics identified by the South West BIFM membership, with ‘Managing Hard Services’ being the core theme of the day.
As event sponsors and BIFM members, CAFM Explorer will join a line-up of industry-recognised speakers to discuss the topics affecting the facilities sector today, and be on hand to offer advice and support as a leading supplier of facilities management software.
Tickets are limited so interested parties are advised to secure their places early.
We look forward to being part of an informative day!
This month, the Government confirmed its intention to write legislation in the form of a new Data Protection Bill to support the introduction of the General Data Protection Regulation (GDPR) – a move that will upgrade the UK’s privacy laws making them fit for purpose for the digital age.
There is now less than 12 months until GDPR comes into force, and while many organisations have already started to make significant strides in their Data Protection initiatives, time is almost running out before the GDPR comes into effect.
So how can organisations ensure a smooth transition? In our latest blog article, Idox Compliance takes a look at the likely impact of the GDPR on public sector organisations specifically, and explores whether Brexit will influence its integration into UK law. You can read the article here.
With the regulations coming into force in May 2018, Idox Compliance will also be hosting a webinar in collaboration with techUK on 5 October at 10am (GMT).
This has been developed with the aim of helping organisations working across both the public and private sectors prepare for the changes and understand their role in ensuring compliance. To find out more and register for the webinar, please click here.
The London Borough of Havering Council has become the latest local authority to transform its Education, Health and Care (EHC) process, providing a more collaborative, transparent service for parents and children with special educational needs and disabilities.
Ahead of the deadline to transfer all children and young people with statements to EHC plans by 1 April 2018, the Council will take the process online by rolling out the EHC Hub – pioneered by Idox’s Open Objects. Designed to provide a secure, digital touchpoint for everyone involved in the 20-week EHC process, the Hub will transform how requests are managed, monitored and shared, as well as giving a voice to young people and their families.
Open Objects will work closely with the Council’s team to implement the solution ahead of the new academic year.
Gavin Cameron, Managing Director at Open Objects elaborates: “Currently, families find it difficult to understand and track their EHC journey, which can add stress and frustration to an already challenging process. With the EHC Hub, they will be able to access their information at any time on a fully-mobile, responsive platform and directly contribute to the assessment and planning. The Hub will offer a secure, digital portal for all groups involved in the process, encouraging smarter multi-agency working. The Hub will drive important efficiencies at a time when there is a national upward trajectory of EHC assessment requests being made to local authorities.”
The Council is now the sixth local authority to rollout the EHC Hub, and will join the programme alongside Suffolk County Council, Hampshire County Council, Stoke-on-Trent City Council, Nottinghamshire County Council and the London Borough of Waltham Forest Council.
About the EHC Hub
The EHC Hub is the result of extensive collaboration with several local authorities and partners, as well as national charity KIDS, who supported a series of nationwide workshops with parents, carers, young people and independent support workers to ensure the platform truly meets the needs of real users.
As part of the development journey, Open Objects also benefited from the experience of Imosphere – formerly FACE – across health and social care. Working together with the information and analytics specialists, the teams explored best practice methods for capturing information at each stage of the EHC pathway. They looked in detail at the collection of data and how it could be used effectively to achieve efficiencies as cases progress.
Idox is pleased to announce that it has completed the acquisition of Halarose Limited, a specialist in designing and delivering electoral solutions to local authorities throughout the UK.
Halarose delivers a wide range of contemporary registration and election management solutions which are continuously refined and evolved to deliver practical outcomes that best suit the customer’s needs.
With an outstanding local government client list, and a strong reputation in the elections market, Halarose significantly extends Idox's capabilities and reach in the sector.
"This acquisition brings to Idox both a range of market-leading products, and a number of talented innovative people. We are excited by the prospect this gives us to accelerate our growth, both within the U.K. and internationally, and delight our customers at the same time!” comments Idox CEO, Andrew Riley.
Westminster City Council is to implement a smart, automated notifications solution that keeps customers and contributors continually informed about the status of submitted planning applications.
Advancing the Council’s digital transformation agenda, Idox’s data-driven notifications facilitate the automatic dispatch of regular, informative emails to applicants, consultees and contributors at key points in the planning process.
Triggering notifications at the right time, the Council can ensure all interested parties are kept up-to-date immediately and at no extra cost, while promoting effective working by removing the need for council staff to manually dispatch letters.
Westminster City Council said: “The main driver for Customer Notifications is to keep customers up to date with the progress of their applications. As a result of this, it is hoped that the amount of phone calls to officers and the back office will reduce. To sit alongside our paperless environment, the customer notifications will replace letters to neighbours who have made representations advising them of committee dates and the outcome of the applications.”
Delivered via Idox’s ever-expanding Digital Platform, the solution integrates with Idox’s online application service, back-office system Uniform, and citizen-facing technology Public Access – all used by the Council – to bolster its digital capabilities and provide seamless, end-to-end customer journeys.
A total of nine notifications can be issued between application submission and approval, with the first trigger based on a customisable date set by the Council.
To ensure consistent citizen contact, the notifications are branded accordingly, with all interested parties – including applicants, agents, neighbours, contributors and consultees – able to follow links in the email and view application information at any time via the Idox Public Access system.
The Local Government Association (LGA) has announced that sixteen councils will each receive up to £50,000 towards their projects, as part of its Local Investment Programme funded by NHS Digital.
The application process was based around five themes, one of which was enabling people to interact with care services through digital channels. Projects in this category are focused on the use of digital to support the management and delivery of care.
One of the local authorities awarded funding – Stockton-On-Tees Borough Council – has developed an online care plan tool in partnership with Idox’s Open Objects.
The solution draws on information, advice and services from Stockton’s rich directory of universal and community resources, providing citizens with an accessible online platform to build a personalised care and support plan. It can be shared with all professionals who have explicit consent, meaning that clients only have to tell their story once.
Part of the funding granted to Stockton was used to extend the scope of the project to include a secure application programme interface (API), which will enable the sharing of information with selected health and social care partners, and the re-use of data within their respective IT systems. The initiative puts Stockton-on-Tees at the forefront of Integrated Personal Commissioning (IPC) – a new approach to joining up health, social care and other services for people with long-term health conditions.
To read more about the solution at Stockton-on Tees, read our previous article here.
Alternatively, to find out more about how Open Objects is working with local authorities to deliver innovative digital solutions in social care, call +44 1223 422200 or complete the contact form.
Birmingham Museum and Art Gallery has selected Idox’s CAFM Explorer to support the safe and efficient management of its impressive cultural and social centre that welcomes over 780,000 visitors every year.
Located in an iconic Grade II listed Victorian building in the heart of Birmingham city centre, Birmingham Museum & Art Gallery will use the all-in-one software solution to allow the facilities team to achieve a more coordinated, holistic view of operations, as well as gain tighter control over costs through improved reporting functionality.
The new self-service portal for end-users will significantly improve work order processing efficiency, with the solution’s mobile technology and automated workflow tools expected to be pivotal in boosting productivity across the facilities team.
As CAFM Explorer is scalable, the team intends to undertake a staged rollout deploying Help Desk, planned maintenance and asset management functionality initially, with opportunity to expand its use of the product in line with business need.
Jeremy Ross, Facilities & Asset Manager at Birmingham Museum and Art Gallery said: “After considering several other software options only CAFM Explorer could provide the comprehensive tools needed to meet our requirements for the short and long term. A key factor influencing our decision was the fact that all functional modules are provided as standard, meaning we can implement the solution based on our priorities and resource availability, while retaining the flexibility to extend our use in a way that complements the Gallery’s evolution.”
The Gallery is one of hundreds of clients globally investing in CAFM Explorer. Visit www.cafmexplorer.co.uk to find out how the system can benefit your organisation.
Stoke City, Middlesbrough and Swansea City football fans can now keep up-to-date with the latest team news following the launch of new websites for all three clubs.
Unveiled this month over three consecutive days, the new sites have been designed and developed by Idox’s Reading Room to provide a hub for club content focused on driving up fan engagement, reputation and commercial opportunities for the clubs.
Reading Room’s new platform, Playmaker, allows clubs to tailor their own specific features – a key advantage over the previous platform – and is responsive on PCs, phones, laptops and tablets. New features include single sign-on across all digital platforms, free HD video and live commentary, seamless access to match and player stats, as well as integrated social media feeds.
John Davies, Managing Director of Reading Room said: “Through our extensive experience working with football clubs, we understand the importance of engaging with fans. It’s never enough to just replace a badge and change the colours on a site! These three new websites are testimony to our close collaboration with each club and their fans to craft a digital presence that not only offers an engaging online experience, but also supports the clubs in fulfilling their commercial potential and bringing their brands to life digitally.”
Future development is already underway on live match centres for all three clubs, which will provide fans with a central point to access match day content – before, during and after the game.
To view the new websites, please visit:
- Stoke City Football Club: www.stokecityfc.com
- Middlesbrough Football Club: www.mfc.co.uk
- Swansea City Football Club: www.swanseacity.com
For the Coventry and Warwickshire Growth Hub, online funding service GRANTfinder is helping to accelerate and broaden the process of finding new funds for the region’s businesses.
The Growth Hub plays a key role in helping local entrepreneurs and established companies access the support needed to develop their businesses. Its investment in GRANTfinder – and sister product POLICYfinder – will significantly enhance the services it can offer to businesses in the area, acting as a gateway to thousands of funding opportunities that may otherwise remain undiscovered.
Such opportunities will support the identification of financial support for a wide range of projects including business expansion, training, marketing and IT.
In our latest case study, Jon Bass from Coventry and Warwickshire Growth Hub, talks more about the Hub’s investment in GRANTfinder and the positive impact it will have on the local economy.
To read the full story, click here.
As such, its growth is becoming increasingly evident in towns and cities across the UK, suggesting the Planning sector has an important part to play in supporting the development and evolution of the digital economy in general.
In the latest Idox paper, we explore the rise of the tech sector and how planners can support digital growth in local areas, as well as reviewing the closer synergy between the two sectors and the positive impact digitisation can have on wider local government services.
Want to read more? Click here to download the article.
Committed to providing smart, innovative solutions that help public sector organisations realise efficiencies and drive citizen engagement, Idox is delighted to have retained its status as a provider on the latest G-Cloud Framework.
With G-Cloud 9 (G9) services now live on the Digital Marketplace, this latest framework will feature more than 130 of Idox’s services spanning three categories including Cloud Hosting, Cloud Software and Cloud Support.
The range of solutions reinforce Idox’s expertise in supporting public sector organisations to achieve tangible, results-driven outcomes through digital transformation, consultancy and software.
- OnSite Apps: a suite of role-based apps aimed at boosting the efficiency of council staff workloads via flexible, mobile working.
- Online customer journeys: services that improve citizen engagement, maximise resources and accelerate end-to-end processes across key areas such as Planning, Licensing and Building Control.
- Bookings: functionality that delivers a streamlined booking process for citizens to request core council services including Pest Control and Building Control inspections.
- EDMS: software that is the cloud implementation of Idox EDMS, where all storage and infrastructure exists within the Idox private cloud. This improves information sharing and enhances service delivery.
The Framework, designed to provide the public sector with quick and easy access to a range of trusted UK services and suppliers, also features Idox’s award-winning website, design and build arm Reading Room, leading facilities management software CAFM Explorer, as well as Idox Transport – a leading supplier of innovative and integrated transport solutions for complete network management control across all modes of transport.
Visitors, students and researchers can now discover the stories behind the National Gallery of Ireland’s vast art collections, thanks to a creative new website crafted by award-winning digital agency, Reading Room.
The launch of the website in June coincided with a transformational period for the Dublin-based Gallery, as it completed a comprehensive rebrand and re-opened its two historic wings after a six-year refurbishment project.
The website reflects the Gallery’s new brand and vision – focused on helping people experience art, not just see it – and showcases its extensive art collections, events and wider initiatives. In collaboration with the Gallery’s own branding agency, True North, Reading Room worked closely with the Gallery’s digital team to bring it to life online, creating an immersive experience that fosters a love of art, research and discovery.
The site will encourage physical visits to the Gallery, but is also intended as an online destination for visitors, where people can explore extensively the collections and programmes available.
Andrea Lydon, the Gallery’s Head of Library, Archives & Website said: “This has been a period of great excitement and change for the Gallery – the redevelopment of the website, and addressing the needs of our growing digital audience was a priority for us. We are delighted with the outcome – the redesign provides a brilliant platform for showcasing the Gallery’s collections and public programmes and will allow the knowledge and expertise of the Gallery staff to be shared with the public in an engaging and inviting manner. It brings the site in line with our newly adopted brand guidelines, and complements the recently re-opened historic wings of the Gallery. The Gallery is dedicated to bringing people and their art together, and the redeveloped site will play a fundamental role supporting this aim.”
The project was driven by the findings of research and workshops with the Gallery’s key internal stakeholders. Central to the findings was the realisation that a wealth of art and information is normally undiscovered during just one physical visit. The new website – responsive across PCs, phones, laptops, and tablets – overcomes this challenge by combining video and interactive content with a bold design to enable the Gallery’s abundance of information to be accessed digitally.
John Davies, Managing Director of Reading Room said: “It’s an incredibly exciting time for the Gallery and we’re proud to have played a lead role in creating a powerful showcase for this ‘Aladdin’s cave’ of art, which visitors may not have had chance to experience previously in person. We look forward to our future work with the Gallery as we continue to develop innovative ways to improve the online experience.”
To view the National Gallery of Ireland’s new website visit: http://www.nationalgallery.ie
Craven District Council has invested in a new Planning and Building Control platform in a bid to streamline its operations and deliver enhanced online services to its citizens.
Powered by a suite of fully integrated, front and back end solutions developed and implemented by Idox, the rollout involves a number of digital services including web-based application submission portal iApply, proven back-office system Uniform, Public Access, and an Electronic Document and Records Management System (EDRMS), ensuring a truly holistic service that will deliver both council efficiencies and a positive citizen experience through improved access to information.
The launch of the new system will see the Council move away from previous software supplier Civica, and marks Idox as a key supplier of smart technology and services to all nine councils in Yorkshire.
Darren Maycock, Chief Information Officer at Craven District Council said: “As part of our review of Council services, we recognised that to achieve efficiency and deliver best-value public services to our citizens, we needed to look at a fully integrated, end-to-end solution that was capable of enabling transformational change and delivering against our digital engagement goals. The Idox solution has provided us with a very capable DC, BC and Gazetteer system in a relatively short space of time. We look forward to completing the migration across other business areas and enjoying the full benefit of this integrated solution and the efficiencies that it will bring.”
The Planning and Building Control application went live at the beginning of June, with future phases already planned to launch an online service for Environmental Health, Licensing, and Housing and Waste Management later this year, enabling benefits and efficiencies to be realised across departments. A citizen-led approach will also ensure Craven citizens enjoy enhanced engagement with the Council in a timely, efficient manner.
As a leading supplier of software, services and content to the public sector, Idox is committed to supporting local government in its ambition to recognise the true benefits of digital, end-to-end transformation.
With the launch of Connected Local Government Live 2017 next week, Idox will be joining forces with the Royal Town Planning Institute (RTPI) and Future Cities Catapult to deliver an engaging ‘Digital Innovations in Planning’ workshop, which aims to showcase how technology is transforming planning processes.
During a three-hour, interactive session, delegates will hear separately from all three organisations, as they discuss the impact of new digital services on local government, the value of cooperation, and the importance of harnessing innovation to ensure transparent, democratic and effective planning systems.
The Greater London Authority (GLA) and Greater Manchester Combined Authority will also share how big data is being used to map infrastructure networks and shape the growth of their cities.
With extensive experience delivering smart technology to the public sector, Idox’s session will focus on its digital strategy and discuss the development of iApply – a service that has already revolutionised the planning process for local authorities across the UK, and simplified the way citizens interact with local government.
Interested in hearing more?
Connected Local Government Live takes place on 28-29 June 2017 at The Bond Company, Birmingham. To attend the workshop, book your place at the event here. Using code IDOX@CLG will entitle all delegates to 10% off the original ticket price.
A healthcare logistics management platform is to be implemented across Derby Teaching Hospitals NHS Foundation Trust, allowing hospital staff to make vast improvements in how they manage the storage, tracking and identification of medical records.
Treating over one million patients every year at the Royal Derby Hospital, the rollout of Idox Health’s iFIT™ solution will enable the Trust to automate the manual processes involved in medical records management, boosting both productivity and patient safety. By streamlining the way records are located, stored and managed, savings of up to £1.8m over three years are expected – a significant contribution towards the Trust’s overall cost improvement targets.
The implementation of iFIT™ will see a transition from sequential number filing to location-based filing, a move anticipated to free 20% of shelf space at Royal Derby Hospital’s main library. This improved utilisation of estate space will allow the Trust to close an excess records library located at its London Road Community Hospital site, and release it for clinical use instead.
Darren Riley, Deputy Director of Finance at Derby Teaching Hospitals NHS Foundation Trust said “With the multiple challenges Trusts now face, maintaining service during a period of increased demand whilst at the same time saving money is a delicate balance. The introduction of iFIT ticks both of these boxes. It enables savings out of the box, frees up capacity for other uses and acts as a platform for further downstream projects.”
The Trust will also benefit from the provision of crucial support for its e-Casenote digitisation programme, including tracking ability for forward scanning folders, as well as alerts when these folders fail to return back from clinical areas. This functionality will significantly improve information governance compliance, patient outcomes and most of all, patient safety.
As the first in the country to use GS1 barcodes, the Trust is one of only six NHS GS1 demonstrator sites using GS1 standards to make a real difference to patient safety and drive cost improvements.
Glen Hodgson, Head of Healthcare at GS1 UK said “Idox Health are a valued Solution Associate and we're delighted to see the roll out of their GS1 compliant iFIT platform at Derby Teaching Hospitals NHS Foundation Trust. We look forward to our continued work with them as part of our programme to support the NHS in increasing patient safety, clinical effectiveness and operational efficiencies.”
For further information on Idox Health’s iFIT™ platform, please visit our dedicated online pages.
Global leader and influential London research powerhouse University College London (UCL) is to begin using Idox’s GRANTfinder 4 Education software – a move that will be pivotal in helping the institution secure funding in a more timely manner.
GRANTfinder 4 Education will allow UCL to service all its funding search requirements from one place. The suite of products includes GRANTfinder, which will support the search of wider projects such as capital investment and spin-offs, RESEARCHconnect for UCL’s research projects, and POLICYfinder to help the team keep track of relevant policy to support funding applications.
Dr Jacob Sweiry, Head of Research Metrics, Office of the Vice Provost (Research) at UCL said:
“We took the decision to put out a tender for an online research funding opportunities tool following an internal survey of requirements, and the expiration of our subscription to another provider. Our key criteria were capability to search for up-to-date funding opportunities, sharing of information across defined groups and the wider communities at UCL, and to deliver these in a cost-effective manner. GRANTfinder 4 Education delivered on these key properties.
“As we move forward in developing our research management information systems, flexibility in the integration of funding opportunities tools into our systems is of fundamental importance. Here again, Idox indicated their willingness to work with us to explore our requirements and to support the development of this integration.”
Rebecca Erskine, Director of Idox Grants adds: “RESEARCHconnect, in particular, is fast becoming a global funding information provider of choice, with over 50 institutions across Europe joining us over the last 9 months alone. UCL ranks 3rd at national level according to the Academic Ranking of World Universities 2016, and 17th at a global level. Clearly, we are delighted to welcome them on board and look forward to helping deliver on their strategic aims, as well as our own long-term roadmap in aligning the identification and management of research funding.”
For more information on GRANTfinder 4 Education, visit: www.idoxgrantfinder.co.uk/education
Idox’s Open Objects is engaging with national charity, KIDS, to facilitate a series of consultative workshops designed to ensure its new Education, Health and Care (EHC) Hub meets the needs of those who use it.
In advance of the digital platform’s launch this summer, the company is seeking independent insight from professionals, disabled young people and families, parents and carers on their experiences of the EHC process, with the aim of using the feedback to further refine the Hub where needed.
Dominic Millar, Head of Business Development at KIDS said: “KIDS is looking forward to facilitating the Open Objects workshops and enabling independent input into a truly person-centred approach that puts disabled children, young people and their families at the centre of the EHC process”.
The digital EHC solution, developed and co-produced with local authority partners, supports easy and secure information gathering, promotes transparency and puts the family at the centre of the EHC process. The Hub offers a single, web-based platform enabling families, education settings and professionals across Education, Health and Social Care to collaborate on both the initial 20-week and annual review processes.
The independent views gathered from the workshops with KIDS will complement the parent and carer engagement that Open Objects is already undertaking with individual local authority customers. This valuable insight will help to shape the Hub’s narrative content, as well as its overall look, feel and accessibility.
Gavin Cameron, Managing Director of Open Objects explains why working with KIDS is so important: “KIDS is ideally placed to help us engage directly with the different stakeholders in the EHC Process. We believe the EHC Hub will bring significant efficiencies in gathering and sharing information, tracking case progress, maximising transparency and facilitating collaborative working. However, we want to speak to those with first-hand experience of the process, learn how the process could have been made better for them and ensure that what we deliver is a truly person-centred approach.”
Open Objects currently has five local authority development partners, which it has been working with over the past nine months to develop the Hub.
To find out more about the EHC Hub and the work Open Objects has been doing with its local authority partners, visit www.openobjects.com/care/ehc or call +44 (0) 1223 422200.
A new grant portal introduced by international financial services provider, Rabobank, has been rolled out to one of its financial advising websites, with the specific aim of helping entrepreneurs identify funding opportunities for innovation, investments, education and international cooperation.
As a global leader in food and agriculture financing and sustainability-oriented banking, Rabobank is the second largest bank in The Netherlands. Through the launch of its new funding portal – developed and implemented by Vindsubsidies and referred to as Rabobank Grant Guide – individuals will be able to quickly and easily search for financial support for their projects, making the tool pivotal in ensuring innovation and creativity can continue to thrive in business.
With entrepreneurs often unaware about the range of funding opportunities available to them, the portal will offer comprehensive information about provincial, national and European funding and grant options. Individuals will also be able to seek support from Vindsubsidies directly should they need additional guidance on their application, significantly maximising their funding potential.
Erik Schapink, Business Development Manager of Vindsubsidies said: “The Rabobank Grant Guide has been created to help entrepreneurs in their search for funding. The portal is a great tool for signalling the alternative financing options available for projects, ensuring innovative ideas can actually get implemented, rather than being halted due to financial challenges. Entrepreneurs can also contact Vindsubsidies to request additional information about grants they’ve found and receive help with their application, improving the chances of grant success.”
The Rabobank Grant Guide (Dutch name: Subsidiewijzer) can be accessed via partnerinfinancieren.nl.
For more information about Vindsubsidies’ suite of cost-effective funding solutions, please visit Vindsubsidies.
In a bid to share its expertise about how technology is transforming licensing and planning processes, Idox will be participating in this year’s Connected Local Government Live event, which aims to showcase digital advancements across local government services.
Through a series of workshops, masterclasses and awards that focus on a devolved and digitally enabled future, the two-day exhibition brings together innovators across local public services to promote joined-up thinking, collaboration and knowledge sharing.
Idox will be sponsoring and hosting a planning workshop alongside representatives from the Royal Town Planning Institute (RTPI). The session has been developed to explore the role of digital in local planning processes, and Idox will share its expertise on how smart technology is influencing the provision of these services.
Other workshops throughout the day will focus on areas such as highways, waste and recycling, libraries, social care and data and insight.
Connected Local Government Live 2017 takes place on 28 and 29 June at The Bond Company in Birmingham, with Idox hosting its planning workshop during the morning of day one.
To visit us on the day and attend the workshop, please book your place at the event here: https://www.connectedlocalgovernment.co.uk