Following a competitive tender process, South Downs National Park Authority (SDNPA) – one of the largest planning authorities in the UK – has awarded a five-year contract to Idox to continue the provision of a streamlined and complete end-to-end Planning solution.
Overseeing an expansive area covering 13 local authorities, SDNPA is the statutory planning authority for the National Park area and the 8th largest in the country in terms of the number of planning applications received each year.
This latest agreement – building on a seven-year relationship with Idox – will see SDNPA continue to benefit from a suite of back office software including Idox Uniform, Enterprise and EDRMS. Hosted and managed by Idox, these systems seamlessly integrate with Idox Public and Consultee Access services to deliver a coordinated, front and back-end solution for both the Authority and its end users.
Keen to extend its digital portfolio, SDNPA has also expanded its contract to include Idox’s OnSite mobile apps for Planning and the Idox Data Management Tool, supporting efficient mobile working and effective automated workflows in line with GDPR.
Carol A Brown, DM Systems and Technical Support Manager at South Downs National Park Authority said: “We are delighted to renew contractual arrangements with Idox for the provision of our Development Management, Appeals and Enforcement solution. As our organisation continues to mature, we look to embrace innovation and technology in our aims to deliver an exemplary statutory planning function. We welcome Idox's commitment to continuing to develop solutions that enable remote access working for our teams and partner authorities, and mobile apps to assist in our continued drive towards paperless working and better on-site data capture.
“We are also pleased to be included as adopters of the Data Management Tool for GDPR, and we look forward to working more closely with Idox in their ambitions to define and deliver enhancements and new additions to their product suite and Managed Services solution for the benefit of all.”
Idox Elections is continuing to help local authorities bring assurance and efficiency to their elections by pioneering the use of electronic poll mail.
In a UK first, almost 200,000 electronic poll mails were sent successfully to Birmingham City Council’s (BCC) electorate, providing an effective and modern means of engaging with voters ahead of the city’s May election. As such communications are not legislatively prescribed, electoral teams have greater flexibility over content. This gave BCC the ability to reassure voters about recent ward changes following a significant boundary overhaul across the city, reducing the likelihood of subsequent queries.
By facilitating early contact with citizens before paper poll card distribution, the ePollMail service enables councils to verify voter details and confirm polling locations at the earliest opportunity, while also increasing register accuracy and encouraging voter turnout by using multiple elector contact points. It has the added value of reducing duplicate applications, offers a cost-effective way of communicating that aligns with modern electorate expectations, and spreads the ‘peak’ of registration activity and queries that often occur prior to an election. It can also be tailored to meet the needs of those with visual impairments, preparing them for further postal communications.
Victoria Beavon, Electoral Services Manager at Birmingham City Council said:
“It’s been hugely beneficial to trial the use of ePollMail. Not only were we able to inform our electorate of their new polling stations and electoral area after our extensive boundary changes, but this level of engagement has given us an extra communications window ahead of the May election.
“We’ve now got a means of updating the register in advance of official poll cards going out, and hope to increase turnout while reducing enquiries given such digital engagement is expected to save electors from having to look for a lost poll card, or call us to find out where their polling station is.”
The ePollMail service has the potential to deliver benefits to any local authority – irrespective of size or location – and is another example of how Idox Elections is innovating to provide the most reliable and efficient services for the benefit of electoral teams in the UK and across Europe.
Idox’s CAFM Explorer has strengthened its customer base overseas with Amina Hospital and the University of The Bahamas (UB) rolling out the award-winning software to ensure safe, secure and compliant facilities.
Both organisations are now able to better manage planned and reactive maintenance via the solution’s web-based Help Desk, while also benefitting from the ability to grant remote contractor access for increased productivity.
As CAFM Explorer is scalable, the solution can be tailored to suit the specific needs of a hospital and university setting, as well as offering the flexibility to evolve in line with organisational objectives.
Claire Visser, Director of CAFM Explorer said: “With customers in 48 countries around the world, CAFM Explorer can deliver significant benefits to organisations irrespective of size or sector. We look forward to supporting the teams in the Bahamas and the United Arab Emirates, making sure they get the most out of the system and continue to see the benefits year after year like so many of our other clients.”
McLaren Software, the engineering information management division of Idox group, has completed a successful rebrand, revealing a fresh identity and announcing that it will now operate as Opidis.
With more than forty years’ experience in the industry, the engineering arm has expanded its expertise and experience through several strategic acquisitions, including McLaren Software, CTSpace and Artesys. Building a strong, engineering information business, the division has earned an extensive customer network – including Owner Operators and Engineering Procurement Contractors (EPCs) worldwide – and spearheaded the rebrand to ensure its identity aligned with its products and services more closely.
Under its new moniker, Opidis will continue to deliver its portfolio of on-premise and cloud-based asset operations, project management and collaboration solutions for engineering document management and control.
Philip Woodrow, continuing CEO of Opidis said: “The Opidis name already has roots in engineering information and clearly aligns with our mission to deliver the best portfolio in the market to our customers.
“We see across our diverse customer base, companies facing tough challenges with margins continually under pressure – so there is an ever-increasing need for solutions like ours to provide timely access to accurate documents and project information for assets being built or undergoing conversion, upgrade or decommissioning.
“We look forward to continuing our aim of providing first-class services and products to our customers under the Opidis name, and retaining our status as a leading global engineering information supplier.”
As an international business, Opidis has a strong team of specialists based across the US, UK, France, Germany, Poland, Australia and India, together with technology partners across the globe.
As National Apprenticeship Week 2018 launches, Idox’s Reading Room has spoken out in support of young talent and the importance of helping more young people develop a career in digital.
The initiative coincides with the agency welcoming its first apprentice front-end developer to its Liverpool office, and also aligns with its involvement in Flipside – an agency-led training scheme, supported by Ada National College for Digital Skills and the London Legacy Development Corporation, aimed at cultivating young talent across the technology sector. As a collaborating agency on the programme, Reading Room is providing support by hosting workshops, interviews and 1-2-1s with apprentices, and offering first-hand advice about developing successful digital careers.
On the importance of nurturing young talent, John Davies, Managing Director at Reading Room said: “With National Apprenticeship Week underway, it’s a fantastic time for the tech sector to do their bit in getting more young people interested in digital. With a portfolio covering all sectors from football clubs and local authorities to government departments and royalty, we’re delighted to share our knowledge and best practice with the future of our industry. By welcoming our first apprentice in January and being involved in Flipside, it’s exciting to be able to see up and coming talent, and we look forward to seeing them thrive as their training continues.”
Reading Room apprentice, Daniel Devine, talks about his experience with the team: “Day-to-day, I’m building simulated, non-customer based projects to showcase my skillset and broaden my abilities. Everything I do must be in keeping with industry standards. Each subsequent project is more complex than the last, which helps map my progress as a developer.”
For up-to-date information about Flipside, you can also follow the training scheme on Twitter @flipside_london.
The money has enabled the Council to deliver significant health and social care benefits to the local community, with the GRANTfinder solution playing an integral role in identifying vital sources of non-mainstream funding for citizens across South East Wales.
While health and social care provision typically tend to be priority areas, issues such as health improvement and social care resources are also critically important for improving quality of life. By being able to identify, bid for and receive funding in these areas specifically, the Council has taken a proactive approach to health and wellbeing, subsequently minimising the impact on health services through early intervention.
Antony Bolter, Business Support & Funding Manager explains how the Council’s subscription to GRANTfinder works in practice:
"GRANTfinder allows an authority like ours to sign-up multiple users across all departments, allowing a drill-down to niche interests. Instead of casting a wide net for funds without a plan in place for spending, we can undertake searches in a tactical manner, marrying up our local needs with relevant funding pots.
“The income generated through GRANTfinder has far outweighed the cost of our subscription. We’ve been successful in securing funds for a variety of added-value projects that meet and exceed our priorities.”
- To find out more about the Council’s success story and how GRANTfinder is helping the team to maximise its funding potential, click here.
Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) has reported significant benefits following the rollout of Idox Health’s iFIT solution, with IMT Programme Director Andrew Raynes confirming a 700% increase in productivity in the filing of records.
Being able to track, locate and retrieve medical records quickly and efficiently is essential for all NHS Trusts but in the case of BHRUT, implementing a more effective health records management system was integral to its improvement plan following a special measures recommendation resulting from a CQC inspection in 2013.
As a proven logistics management platform, iFIT has delivered significant benefits to the Trust, its staff and, most importantly, its patients since implementation in 2015. With the help of handheld devices, the solution allows the Trust to detect and record the precise location of tagged items moving around its multiple hospital sites and main records library. Resulting outcomes have included an efficient record management process which has provided an improvement to patient safety and experience, as well as a strong return on investment.
As Andrew Raynes notes: “For just under a £1 million investment, we’ve seen a return of £2.4 million over three years with 84% of that business case achieved within five or six months of deployment – it’s really effective and the return has been rapid”.
To find out more about BHRUT’s turnaround story, its use of iFIT and the results achieved:
Idox’s Open Objects has responded to the allocation of a further £29 million to help councils meet the statutory requirements of the Children and Families Act (2014) and the SEN Code of Practice (2014), calling it a ‘milestone moment’.
The additional funding from the Department for Education (DfE) – announced at the end of last year – has now been distributed to all councils in England. It will provide local authority SEND services with additional financial support at a time when teams are already working hard to transition thousands of existing Statements to Education, Health and Care (EHC) plans in line with new legislation.
For the EHC process specifically, this cash injection is likely to present local authorities with greater opportunities to invest in service change, as they continue to rollout digital technologies to help them manage EHC pathways in a more sustainable, efficient manner.
Open Objects has collaborated with several local authorities to understand how digital can transform the EHC process and directly address time, resource and financial challenges. Working with professionals across education, health and social care – as well as parents, carers and young people – the team has developed the EHC Hub. As a secure, online platform that enables professionals, families and young people to collaborate simultaneously, the Hub offers a more personal approach to EHC planning while ensuring engagement at every stage.
Gavin Cameron, Managing Director of Open Objects said: “The allocation of additional funding is another milestone moment for those working across SEND services, and presents a real opportunity for service change across local authorities in England.”
“Using digital provides the tools needed to transform services and help teams work more efficiently, which is particularly important during the complex EHC process. Our EHC Hub can be a real catalyst for development – local authorities coming on board over the next couple of months will also be on track to pilot cases and rollout wider in time for the September 2018 school term.”
- Additional information on the SEND implementation grant: allocations for 2018 to 2019 can be found here.
- More about the growth of EHC plan numbers can be found here.
Two CAFM Explorer customers have extended their use of the facilities management software after experiencing continued efficiency gains.
Cummins, a world leader in designing, manufacturing and selling diesel engines, and the United Grand Lodge of England (UGLE) – the governing body of Freemasonry in England, Wales, the Channel Islands and the Isle of Man – have both expanded their use of the system to realise further benefits.
The addition of CAFM Web and CAFM Engineer has boosted UGLE’s facilities management functionality. The team are now able to manage and deliver support services via a centralised web-based Help Desk, as well as grant engineers their own secure access to maximise productivity.
Continued success of CAFM Explorer at Cummins’ plant in Huddersfield has also prompted expansion to a second site in Darlington. The implementation will enable the team to manage planned and reactive maintenance more effectively, while gaining greater visibility of site-wide operations.
Claire Visser, Director of CAFM Explorer said: “It’s great to be able to help our customers evolve their use of the system. CAFM Explorer’s scalability means that businesses have the flexibility to adapt and develop their use of the software based on business need.”
Bury Council is in the running for an innovation award for its inspiring use of the ‘Bury Directory’ – an online hub pioneered by Idox’s Open Objects, offering easy access to integrated information about health, social care and community services.
The Council – a longstanding Open Objects customer – is awaiting the outcome of the iNetwork Innovation Award, to be announced at an official ceremony taking place before the opening of the annual iNetwork ‘Leading Places’ conference.
The event, which will also be attended by Open Objects, will welcome delegates from the North of England and the Midlands who work across the public sector. It aims to share best practice on ‘place-based working’, as well as showcasing the localities that are leading on service reform and delivery in areas such as information sharing, data analytics, partnership working, and data standards.
We wish Bury Council the best of luck at the awards ceremony and look forward to hearing them discuss their use of the Bury Directory during their conference workshop later this month!
Interested in hearing more?
- ‘iNetwork Festival of Innovation: Leading Places’, takes place on 31 January at Audacious Church, Manchester. To attend the event (free for public sector delegates), book your place here.
- You can also read more about The Bury Directory entry, or contact Open Objects for more information on 01223 422200 and via the website here.
Sefton Metropolitan Borough Council (Sefton MBC) has extended its use of Idox technology – reporting savings and success with the Building Inspector (BI) app.
Designed to allow site surveyors to work on the move, the Council’s Building Control team is now able to create, view and complete inspections on site, before automatically syncing case information to the back office when connected with Wi-Fi.
Such mobile working has boosted productivity by reducing paper trails and removing time-consuming parts of the process such as manual file creation, location and retrieval – key aims for the Council generally. In due course, the app is also expected to reduce the amount of physical space needed for storage.
Ian Berrington, Service Manager for Building Control at Sefton MBC said:
“Idox’s BI app has allowed us to take full advantage of the benefits of agile working, helping us achieve savings in terms of efficiency, reduced storage costs and fewer work stages. Before the Building Control team used the app, officers would retrieve the case file for each of their planned site inspections from the filing system, take the file out on site with them, make their handwritten notes on the site report card and then return the case file to the filing system. The app removes the need for these stages, freeing up staff time, ensuring reports are always legible, and avoiding potential inspection delays via misfiling across our two office locations.
“The app has the additional benefit of being able to store supporting technical information which can be accessed on site by the contractor or property owner if required. From a citizen perspective, a site visit from a BCO with the ability to access and populate their files electronically via a tablet, must appear more professional than referring to paper-based notes and plans. Overall, digitising the Building Control process through the BI app has provided a net benefit in terms of time and cost savings.”
Following a successful rollout for the Building Control team, the Council – who already use Uniform, Public Access and EDMS for Planning and Building Control – is currently exploring how Idox’s additional role-based apps can be adopted by its Planning department to realise further savings.
- For more information about the BI app, please visit the designated page here
Idox’s CAFM Explorer has kick-started 2018 successfully after being named ‘Best for Estate Management Software Solutions’ for the second year running by leading industry title BUILD magazine.
The publication’s Facilities Management Awards recognise the ‘hidden heroes’ across a range of industries – from construction and waste management to hospitality and pest control.
CAFM Explorer’s latest award recognition underlines its experience in developing and delivering leading facilities management software that enables organisations – including NHS Trusts, sports venues and iconic tourist attractions – maintain safe, compliant and efficient operations around the clock.
Claire Visser, Director of CAFM Explorer said: “It’s a fantastic achievement to have our facilities management expertise recognised in this way. We continue to work hard to ensure our software keeps up with the demands of our customers and is able to support them 24/7 – winning this award is testimony to the success of the product and its value across a number of sectors.”
For more information about the awards and winners, please click here.
To find out more about Idox’s end-to-end facilities management software, visit the website.
The team behind Idox’s leading research funding platform – RESEARCHconnect – has successfully executed its first university focus group as a part of a long-term vision to strengthen and increase engagement with its extensive academic community.
The focus group series has been designed to encourage debate and support knowledge-sharing between RESEARCHconnect users, with the aim of creating a space that enables networking and collaboration. Ensuing discussions around user needs and the overall experience of using research and funding platforms are also expected to be pivotal in shaping how the product develops and continues to meet sector requirements.
University representatives from across the North East, Scotland, Lancashire and Yorkshire & the Humber attended the opening event – kindly hosted by client Durham University – and participated in discussions focused on key topics affecting the academic sector today, as discovered in a recent RESEARCHconnect university survey.
Wider themes spanning partnership development, researcher engagement, integration with research information management systems (RIMs), and rollout plans across different faculties were also covered. These topics remain a cornerstone of the future RESEARCHconnect strategy to provide a seamless user journey from grants identification and application to funding management.
The next group session is expected to take place in March 2018, at Idox’s offices in London.
Following a competitive tender process, Idox Elections has been awarded a contract with North Lanarkshire Council, where it will support the delivery of an efficient, transparent and reliable elections service until 2020.
The partnership sees Idox replace incumbent supplier Democracy Counts in the provision of a comprehensive Electoral Management System (EMS). The contract includes the production and delivery of all print requirements for every election within the contract period, including poll cards, ballot books and postal packs for an electorate of approximately 255,000. Idox will also provide the Council’s Postal Managed Service, allowing North Lanarkshire to scan and verify 100% of returned postal votes and associated postal vote statements.
The contract builds on Idox’s recent e-count success in Scotland and coincides with a similar electoral services contract win in Tayside, due to commence in January 2018.
The Tayside Procurement Consortium – on behalf of Angus, Dundee City and Perth & Kinross Councils – has selected Idox to fulfil all print requirements, as well as deliver the Postal Voting Management Solution (PVMS) for each Council.
Sandwell Council and the London Borough of Newham Council have become the two latest local authorities to implement the Family Information Services (FIS) Hub and Local Offer solutions developed by Idox’s Open Objects.
The flexible, digital solutions will provide both councils with accessible and engaging online platforms to share integrated information about health, social care and community services in their local areas. They will also enable citizens to engage independently, giving them greater autonomy to identify support that is most relevant to them.
The Local Offer channels will provide an online guide that brings together the information and services available to children and young people with special educational needs or disabilities in the two council localities.
With over 70 Local Offer customer websites across England, Open Objects has been at the forefront of delivering interactive and informative platforms for parents, carers, children and young people since the introduction of the 2014 SEND reforms. In collaboration with local authorities and their parent and carer networks, the team will continue to evolve the platform to ensure it consistently meets the needs of those accessing health and social care services locally.
To find out more about the FIS Hub, Local Offer, or any of Open Objects’ digital tools for social care and health, visit www.openobjects.com or call 01223 422200.
Following a competitive tender process, Idox Elections is delighted to confirm its selection as the official provider of an Electronic Vote Counting Solution to the Office of the Electoral Commission of Malta – a contract that will see it support elections across the country during the 2019-2024 period.
The rollout of Idox’s e-counting technology will help Malta accelerate its counting process – reducing the time it takes to count ballot papers and provide calculations from days to hours and minutes.
Idox’s services will also extend beyond e-count software to provide a complete infrastructure and services solution, comprising a closed network in Malta’s Naxxar Count Centre which includes hardware, security software, training and support. The team will also partner with Scytl – a specialist in developing secure elections management solutions – to ensure transparent and fully auditable results.
The technology will be in place to support Malta’s next round of European Parliament and Local Council elections in 2019, involving the simultaneous election of councillors across 68 Localities and the election of MEPs across 13 Electoral Divisions – both using the Single Transferable Voting (STV) method.
Following a ceremony in Malta to formally confirm the partnership, Andrew Riley, Chief Executive Officer of Idox group said: “With over 120 clients in the UK and across Europe using our electoral services, we are unrivalled in expertise, technology and resource, and are delighted to see Malta become the latest client to benefit from our solutions. We’re leading the way in the delivery of smart, end-to-end electoral software, and look forward to extending this to Malta where we will provide the accuracy and speed required for successful elections in 2019 and beyond.”
Idox’s extensively tested eCount software was identified as a key strength during the tender process, together with proven experience of managing STV counting on a national scale. This has been demonstrated in Scotland, following the delivery of eCount software to all 32 Scottish councils in the 2012 and 2017 local elections.
Idox Health has been awarded a development contract by the Small Business Research Initiative for Healthcare (SBRI Healthcare), making it one of just five companies chosen to receive NHS follow-on funding for the creation of digital technologies that improve patient care.
The SBRI Healthcare competition – entitled ‘Improving patient flow to maximise operational efficiency in the Acute Sector’ – is an NHS England initiative, which aims to promote UK economic growth while addressing health needs that have not yet been met. The funding will allow Idox Health to deliver StrokeNet – a secure, N3 network-contained and browser-accessed digital platform that facilitates the real-time exchange of clinical information critical to managing the resources involved in treating stroke patients.
The system will initially be implemented at University College London Hospitals (UCLH), where it will be used alongside the Trust’s existing StrokePad solution – a tablet-based Electronic Patient Record – also from Idox Health. The rollout will enhance the functionality already available, enabling staff to improve the Stroke Unit’s inpatient journey, as well as streamlining patient handover processes upon discharge.
Following development and rollout at UCLH, it is expected that StrokeNet will be available for deployment as a standalone product to support the provision of efficient, effective and high-quality stroke services to patients around the country.
Lambeth Council is the latest local authority – and the third London borough – to rollout the Education, Health and Care (EHC) Hub from Idox’s Open Objects.
Through its adoption of the Hub – a fully online and mobile solution – the Council is taking a digital approach to the way EHC requests are managed, monitored and shared. The secure platform will enable an inclusive, person-centred process, and offers a single point-of-access to share and collaborate on EHC assessments, plans and reviews.
The Council will offer a more efficient and transparent way for young people and their families to understand and track their EHC journeys from the outset, and throughout the subsequent assessment and annual review processes. Special Educational Needs and Disability (SEND) teams, together with their health and social care partners, will also be able to collaborate on a fully-integrated assessment process, while keeping families fully updated in a way that empowers them to contribute.
Additionally, the Hub will help Lambeth achieve significant cost and time efficiencies through a more streamlined approach to EHC planning and delivery.
Lambeth Council is now the seventh local authority to implement the EHC Hub.
For more information about the Hub, click here to complete the contact form and one of our team will be in touch.
Idox Health’s sexual health management system – Lilie – has been strengthened by two new modules that offer patients a more private and secure way to book an appointment online, with 24/7 access to information.
Lilie Virtual Clinic Link and Lilie Virtual Clinic Website help healthcare providers maximise the number of patients attending their clinics, and reduce instances of missed appointments by facilitating out-of-hours bookings and automated text or email reminders.
A key advantage of the new modules is that they also provide an intelligent triaging process that allocates the most appropriate appointment based on the patient’s selections, simultaneously updating their electronic records. By streamlining the booking process and automatically updating records at the back end, clinics are able to ensure that patients are assigned the most suitable healthcare professional from their first visit, and that medical information is readily available before the consultation begins.
Rhys Powell, Head of Clinical Sales at Idox Health said: “With our new Virtual Clinic modules clinics can now meet patient demands of modern access to information. In addition, not only are we offering clinics the option to display appointments to their patients in real time, but clinic staff also have full control over appointment availability and can directly book these slots as required.”
For healthcare providers who already have an online website, the Lilie Virtual Clinic Link booking solution can be customised and fully integrated to deliver brand consistency and a seamless patient experience. For those without a digital presence, the Lilie Virtual Clinic Website provides an online booking facility, even when no website currently exists.
Two new Government reports looking at the Education, Health and Care (EHC) process, have delivered a strong call-to-action for councils and specifically highlighted the need for a more efficient, family-orientated process.
The reports – released by the Department for Education (DfE) and the Local Government & Social Care Ombudsman (LGSCO) – discuss the requirement for councils to implement robust procedures to avoid common failings being carried into the new EHC system.
One extract from the Ombudsman’s report cited that the EHC system should be: “Less confrontational, more efficient and involve families better, while reducing the administrative burden on them.”
The DfE publication echoed these findings, stating that: “In over a third of the local areas inspected, leaders across education, health and care did not involve children and young people or their parents sufficiently in planning and reviewing their provision (a process known as co-production).”
For the past 18 months, Idox’s Open Objects has been working with local authority partners, parent carer forums and young people to co-produce the EHC Hub – a digital platform that directly tackles some of the issues raised in both reports.
The Hub facilitates real-time collaboration and provides a platform for engagement with families right from the beginning of their EHC journey. The ability to contribute to the EHC process online offers families more transparency compared to paper processes. It ensures issues are identified earlier in the process, leading to more timely resolutions and improved outcomes, while complementing report findings that regular family involvement typically leads to successful EHC planning.
The reports also identified that the quality of EHC plans varied: "In the cases we have investigated, we have seen examples of councils not obtaining professional advice within the six week timeframe, and not giving professionals clear instructions, meaning the advice obtained is then not detailed and specific enough to write a clear EHC plan.”
The Hub solves this issue by delivering an efficient way of collating advice from professionals. Through a co-produced structured template for advice, the Hub securely captures the specific strengths, needs and outcomes of a child or young person, which in turn provides a clear and robust starting point for drafting the EHC plan.
The EHC Hub provides the tools needed to improve joint working across education, health and care services, and has already been adopted by six English local authorities as they strive to meet their statutory requirements. It is hoped that the use of the Hub will help children and young people with special educational needs reach their full potential.
To find out more about the EHC Hub, call Open Objects on 01223 422200 or click here to complete the contact form.
To read the reports mentioned in this article, please follow:
- Focus Report: EHC Plans, October 2017. (Published by the Local Government & Social Care Ombudsman
- Local area SEND inspections: one year on (Published by the Department for Education)