Copeland Borough Council has partnered with Idox to implement a robust, integrated suite of cloud-based software and services aimed at reducing costs, enhancing security and introducing more efficient workflows.
Awarding the contract through the LASA framework to replace its existing IT supplier, the Council will benefit from an end-to-end, fully-hosted and managed service for Building Control, Planning and Land Charges, with Idox’s Uniform and EDRMS at the core. Under the agreement, Idox will be responsible for the day-to-day management, maintenance and upgrading of all systems, guaranteeing a resilient IT infrastructure for the Council 24/7.
The service will eliminate paper processes and deliver savings through reduced maintenance and support costs, while boosting performance by facilitating a more productive way of working.
Copeland’s investment in Idox’s OnSite apps will also grant greater flexibility and integration, enabling council staff to undertake site visits and complete records remotely – avoiding repeated trips back to the office.
Pat Graham, Copeland Borough Council’s Chief Executive, said:
“After much due diligence, Copeland Council is delighted to be working with Idox on this very important project. We have been very impressed with their professionalism and expertise, and we are looking forward to working alongside them to support service delivery and to provide a better service for our customers. When the system is installed, it will bring huge benefits to both our officers and our customers.”
Implementation is due to commence in Summer 2018, with go-live planned for early 2019. Due to the system’s scalability, the Council is already planning to extend to additional departments including Licensing and other regulatory service systems, where it will derive further efficiencies through integrated working.
Idox Elections is continuing its support of electoral teams across the UK, with a further three customers signing up to its print service offering.
The latest tender wins will see the team work with Wolverhampton City Council, Craven District Council and the Tayside Procurement Consortium – covering Angus, Dundee City and Perth and Kinross Councils – to fulfil a range of print requirements and ensure a smooth, efficient voting process for the thousands of eligible voters in each locality.
The partnerships will involve:
- Provision and distribution of postal packs and ballot books for Wolverhampton City Council for Local Elections, Parliamentary Elections, European Parliamentary elections and other Referenda until 2020;
- Print and distribution of ballot books, poll cards and postal voting packs for Craven District Council for all scheduled elections, and any that may be called on by Parliament, until 2021; and
- Print and distribution of ballot books, poll cards and postal packs for Tayside Procurement Consortium – serving a combined electorate of over 317,000 – until 2021.
For Tayside specifically, the agreement will see Idox Elections also provide a Postal Voting Management System (PVMS) to the Consortium.
By outsourcing printing, local authorities are provided with a complete service that manages the complexities of the print process from consultation and design to printing and distribution. Added benefits include customisation according to a council’s branding, as well as guaranteed reassurance that all electoral legislation has been adhered to.
This latest success demonstrates Idox Elections’ ability to support across the electoral spectrum, reducing local authority workload and delivering democracy in a cost-effective, efficient manner.
Following a competitive tender, Idox’s Opidis has delivered a flexible, secure document management system for Basin Electric Power Cooperative, driving productivity and supporting more efficient workflows.
The company – a consumer-owned generator and transmitter of wholesale bulk electric power – went to tender for a configurable solution to handle its project documentation with different numbering systems across facilities and in multiple US states.
Clint Wald, Senior Engineering Document Specialist at Basin Electric Power Cooperative notes: “As a cooperative, our document management processes have evolved – from starting with flat file drawings to now using a more robust system that secures the millions of documents we have.
“Our goal was to make everything available online so the team could swiftly locate drawings. With the Opidis system in place, engineers can view all our submittals from a central repository and we’re able to grant simultaneous access to multiple authorised users, irrespective of their location.”
Following a competitive procurement process, the Royal College of Music (RCM) has rolled out Idox’s CAFM Explorer to streamline the management of its operations and ensure the safety of its facilities for the hundreds of students and staff visiting every day.
The award-winning software is being used successfully to manage all aspects of RCM’s estate including planned and reactive maintenance, with the team better able to schedule, monitor and review work orders via the solution’s Help Desk functionality.
RCM’s adoption enhances CAFM Explorer’s support across the education sector, with several institutions – including Oldham College, Yeovil College and the University of The Bahamas – already experiencing time and efficiency savings following the solution’s rollout.
Claire Visser, Director of CAFM Explorer said: “CAFM Explorer is already playing a pivotal role across the education sector, helping universities, schools and colleges to ensure compliance while also helping teams keep up with the day-to-day running of their facilities. Being able to manage estate-wide operations from a single solution, as well as automating planned tasks, generates significant savings and simplifies the process to ultimately help organisations drive productivity and realise efficiencies.”
South Gloucestershire Council is the latest local authority to implement a market-leading Information, Advice and Guidance Hub from Idox’s Open Objects.
Providing the local community with a central platform to access a wide range of services, the Hub includes resources from relevant organisations including the NHS, Ofsted and the Care Quality Commission, allowing it to function as a valuable, multi-dimensional asset for residents living in the area.
For adults and older people, the Hub includes an intuitive search tool that ensures information and services can be tailored to specific need swiftly. The platform also features a catalogue of health aids, equipment and local personal assistants, empowering residents that are allocated their own personal budgets to take control of their care.
Together with Open Objects, the Council will also launch a new Special Educational Needs (SEND) Local Offer website – aimed specifically at children and young people with special educational needs and disabilities – offering them access to a personal network of advice about relevant local services. The platform will be complemented by a Family Information Service Hub to support families looking for information related to childcare, activities, events and funding.
For more information about our digital information, advice and guidance platforms, find out more at www.openobjects.com or call 01223 422200.
NHS Tayside has turned to Idox Health to roll out a more effective record filing system and deliver a higher standard of patient care across Angus, Dundee, Perth and Kinross.
As a Scottish Health Board, the team operates three main hospitals with its Health Records department managing more than 515,000 records across numerous library facilities.
With Idox Health's GS1-compliant iRecords solution – part of the iFIT healthcare logistics management platform – the team has been able to automate the tracking, storage and retrieval of records, significantly reducing service overheads and increasing library storage by 20%. To date, more than 270,000 records have been tagged, with a minimal number labelled as 'Missing'.
The introduction of location-based filing and RFID sensors to track case note movement has also reduced the time spent filing records by half, boosting productivity and driving efficiency.
Ruth Anderson, Head of Health Records at NHS Tayside explains: "It was labour-intensive to continually move records to create space on the shelves. The re-filing of returned records required a dedicated area for pre-sorting and multiple handling – this process required valuable space and intensive labour hours to accomplish.
"iFIT has certainly been a success story and is of benefit to not only Health Records, but also to the rest of the organisation."
For more information about NHS Tayside's iRecords rollout, download the full case study here.
To read more about Idox Health's iRecords solution, please visit the website.
Gateshead Council has reported efficient, agile working across its Building Control team thanks to Idox's Building Inspector (BI) app.
Facilitating on-the-move working anytime, anywhere, the BI app provides the tools for the team to review, record and complete inspections on site, generating both time and cost savings and supporting the Council's move towards paperless working.
As the app automatically syncs case information to the back office when connected, Building Inspectors can undertake subsequent site visits throughout the day, boosting productivity by avoiding repeated trips back to the office to update records.
Angus Pinder, Principal Building Surveyor at Gateshead Council said:
"Our Building Control team was reduced and five of our surveyors worked from home 60% of the time. Prior to the adoption of Idox's BI app, laptops were used to connect with the Council's systems, but this approach proved wholly unsuitable for mobile working being slow to operate and unreliable, with poor connectivity. The inability to write concurrent site records resulted in a poor customer experience, as well as an inefficient building control service with more risk of error.
"Building Inspectors now use the BI app, which has been an immeasurable improvement to independent, on-site working compared to previous solutions. Previous site records can be readily accessed – minimising inaccuracies and delays – and the surveyor's time is now used more efficiently. The workload can also be quickly reassigned across the team when demand dictates, making us much more agile and productive overall – a key driver given the team reduction and demanding workloads.
"The BI app has been specifically designed to do one thing, and that – supporting Building Control officers on site to manage their workloads and carry out their duties with maximum efficiency – it does very well."
The Council is considering a possible extension to its Idox service to include the company's DMS to use more of the enhanced app functionality, as well as the wider suite of OnSite apps to accelerate mobile working across both its Planning and Licensing teams.
- For more information about the BI app, please visit the designated page here
Following the Government’s decision to revoke a six-month ‘grace period’ for the extension of Mandatory HMO licensing, Idox has confirmed its continued support to local authorities in the build-up to the new legislation.
Subject to Parliamentary approval, the announcement to extend Mandatory HMO licensing is expected to bring an additional 160,000 Houses in Multiple Occupation (HMO) properties across England into the HMO licensing remit from October 2018. This comes two years after the Government first consulted on the issue.
Landlords who fail to apply for required licences by 1st October 2018 will be committing a criminal offence from this date, leaving local authorities with a duty to raise awareness and support compliance both quickly and effectively. They will also be required to ensure their software and processes are equipped to cope with the additional licence applications expected in advance of the changes being enforced.
Councils nationwide – including the London Boroughs of Bexley, Lambeth and Barnet, Bath, Gedling and Newport (Wales) – are already investing in Idox’s Digital Platform for Licensing, which automates key processes to reduce administrative efforts for councils, and supports channel shift for an enhanced, online customer journey for the citizen.
As a flexible, cost-effective solution, the Platform allows local authorities to seamlessly manage increased demand in their areas with back office software that fully integrates with all citizen self-service screens. Such efficiency frees up officer time to focus on other work priorities, and reduces unnecessary communication by providing an automated, tracked channel of communication to licence applicants.
For HMO specifically, multiple schemes are supported such as Mandatory, Selective and Additional licensing to deliver time, resource and cost management savings across the spectrum.
Scalable for authorities of all sizes, the Digital Platform can also be flexed to service multiple local authority departments including Planning and Building Control.
Interested in finding out more?
- Our HMO market update and opinion piece cover the expected impact of the new HMO legislation for local authorities – read more here
- The Government’s official HMO announcement can be viewed here
Ipswich Town Football Club has launched a striking new online shop, working with Reading Room to create a seamless
e-commerce experience that drives sales.
Developed on a Magento-based platform, the Club has greater flexibility to run timely promotions and campaigns that support commercial objectives, while fans are now able to customise their kits across all devices via bespoke kit-builder functionality.
With a focus on delivering a modern, sophisticated online shopping experience, the store also incorporates a more detailed product selection filtering process and intuitive product search, as well as easy-to-navigate product pages that boosts visibility of the Club’s extensive merchandise range.
After working with leading ePOS partner Touchretail on the development of Stoke City Football Club’s online shop, Reading Room partnered with them once again to deliver an end-to-end ePOS solution for both online and offline sales, allowing the Club to replicate in-store offers across its website for the first time.
Lee Hyde, Director of Retail Operations at Ipswich Town Football Club said:
“We chose Reading Room because of their extensive Magento development knowledge, complex integration experience and track record of working with other professional football clubs, producing exceptional results of revenue growth and driving engagement.
“The team has ensured the site offers a balance of the latest ecommerce functionality, accessibility and simplicity to maximise the end user experience. We can’t wait to see the reaction of Ipswich Town FC fans, and look forward to working on future enhancements with Reading Room to ensure we remain at the top of our game!”
Hayden Evans, Creative Director at Reading Room said:
“Lee and the team brought a clear and well-thought vision of what they wanted to achieve in terms of customer experience, and this made collaboration and communication effortless from start to finish.
“With previous experience developing ecommerce offerings for football clubs, we know that shopping habits are changing with more people willing to make purchases on mobile devices. We carefully balanced our creative approach – making sure we delivered a bold, distinctive Club brand that worked in tandem with a clean and sophisticated ecommerce user interface. We hope fans will love it and can’t wait to work with the Club further so their retail offering continues to evolve.”
Reading Room’s development of an ecommerce website for Ipswich Town FC is another example of the agency’s ‘Playmaker’ suite of services, designed to help sports clubs better engage with fans and derive greater revenues from their digital portfolio.
To view Ipswich Town FC’s new retail website, click here https://itfcshop.com
A further three local authorities will rollout the EHC Hub from Idox’s Open Objects to streamline the Education, Health and Care (EHC) process and facilitate easier collaboration across teams.
Staffordshire County Council, Lincolnshire County Council and Salford City Council are the latest to implement a more person-centred approach to EHC planning and care, bringing the total number of Hub customers to ten within its first year of launch. Such expansion will see the platform support more than 25,000 EHC plan reviews this year alone.
With the latest release of the Hub now launched, local authorities will also be able to take advantage of additional functionality that enables them to fully engage families and professionals in the annual Education, Health and Care Plan (EHCP) review process, as well as the initial 20-week assessment and planning pathway.
By providing a secure and central online environment to manage EHC Plans and annual reviews collectively, the Hub delivers greater transparency for professionals, families and young people, while helping councils review the progress being made to ensure positive outcomes are achieved for those in their care.
To find out more about the EHC Hub, visit openobjects.com or call 01223 422200.
The Western Health and Social Care Trust (Western Trust) is one of the first Trusts in Northern Ireland to lead the way in medical records management after signing up to Idox Health’s iFIT logistics management platform.
Providing health and social care services to a population of more than 300,000 – approximately 16% of Northern Ireland’s total population – the Western Trust has recently rolled out records management module iRecords at Altnagelvin Hospital, Londonderry to improve the filing, tracking and retrieval of medical records. The deployment will support the Trust in delivering greater visibility of health record content and usage via the system.
Currently, the Trust’s main health records library is at full capacity, with the team overseeing the circulation of over 85,000 health records at any one time. The solution will manage this challenge by introducing location-based filing which is estimated to free 15% of space and tag-agnostic tracking technologies that accelerate the tracing of records to ensure medical notes are in the right place, at the right time. iRecords will also be pivotal in helping the Trust achieve its 100% availability of health records target, without the need for labour-intensive processes.
Teresa Molloy, Western Trust Director of Performance Management and Service Improvement said: “The Introduction of iFIT for Case Note Tracking has enabled a smoother workflow of patient case notes across the hospital site and has reduced the resource required for filing of case notes into the Health Records library due to improved process flow. The iFIT solution will deliver more benefits to the organisation as a whole and improve accessibility of patient case notes at the point of care to benefit patient quality and safety.”
Overall, the deployment is expected to achieve potential savings of more than £40,000 in the first year, and more than £120,000 in net savings in the first three years of operation through improved productivity and more efficient workflows. It will also support the Trust in meeting Scan4Safety and GS1 compliance and ensuring high-quality care for all patients.
For more information about iRecords and Idox Health’s wider suite of healthcare logistics management solutions, please visit our dedicated pages.
Following a competitive tender process, South Downs National Park Authority (SDNPA) – one of the largest planning authorities in the UK – has awarded a five-year contract to Idox to continue the provision of a streamlined and complete end-to-end Planning solution.
Overseeing an expansive area covering 13 local authorities, SDNPA is the statutory planning authority for the National Park area and the 8th largest in the country in terms of the number of planning applications received each year.
This latest agreement – building on a seven-year relationship with Idox – will see SDNPA continue to benefit from a suite of back office software including Idox Uniform, Enterprise and EDRMS. Hosted and managed by Idox, these systems seamlessly integrate with Idox Public and Consultee Access services to deliver a coordinated, front and back-end solution for both the Authority and its end users.
Keen to extend its digital portfolio, SDNPA has also expanded its contract to include Idox’s OnSite mobile apps for Planning and the Idox Data Management Tool, supporting efficient mobile working and effective automated workflows in line with GDPR.
Carol A Brown, DM Systems and Technical Support Manager at South Downs National Park Authority said: “We are delighted to renew contractual arrangements with Idox for the provision of our Development Management, Appeals and Enforcement solution. As our organisation continues to mature, we look to embrace innovation and technology in our aims to deliver an exemplary statutory planning function. We welcome Idox's commitment to continuing to develop solutions that enable remote access working for our teams and partner authorities, and mobile apps to assist in our continued drive towards paperless working and better on-site data capture.
“We are also pleased to be included as adopters of the Data Management Tool for GDPR, and we look forward to working more closely with Idox in their ambitions to define and deliver enhancements and new additions to their product suite and Managed Services solution for the benefit of all.”
Idox Elections is continuing to help local authorities bring assurance and efficiency to their elections by pioneering the use of electronic poll mail.
In a UK first, almost 200,000 electronic poll mails were sent successfully to Birmingham City Council’s (BCC) electorate, providing an effective and modern means of engaging with voters ahead of the city’s May election. As such communications are not legislatively prescribed, electoral teams have greater flexibility over content. This gave BCC the ability to reassure voters about recent ward changes following a significant boundary overhaul across the city, reducing the likelihood of subsequent queries.
By facilitating early contact with citizens before paper poll card distribution, the ePollMail service enables councils to verify voter details and confirm polling locations at the earliest opportunity, while also increasing register accuracy and encouraging voter turnout by using multiple elector contact points. It has the added value of reducing duplicate applications, offers a cost-effective way of communicating that aligns with modern electorate expectations, and spreads the ‘peak’ of registration activity and queries that often occur prior to an election. It can also be tailored to meet the needs of those with visual impairments, preparing them for further postal communications.
Victoria Beavon, Electoral Services Manager at Birmingham City Council said:
“It’s been hugely beneficial to trial the use of ePollMail. Not only were we able to inform our electorate of their new polling stations and electoral area after our extensive boundary changes, but this level of engagement has given us an extra communications window ahead of the May election.
“We’ve now got a means of updating the register in advance of official poll cards going out, and hope to increase turnout while reducing enquiries given such digital engagement is expected to save electors from having to look for a lost poll card, or call us to find out where their polling station is.”
The ePollMail service has the potential to deliver benefits to any local authority – irrespective of size or location – and is another example of how Idox Elections is innovating to provide the most reliable and efficient services for the benefit of electoral teams in the UK and across Europe.
Idox’s CAFM Explorer has strengthened its customer base overseas with Amina Hospital and the University of The Bahamas (UB) rolling out the award-winning software to ensure safe, secure and compliant facilities.
Both organisations are now able to better manage planned and reactive maintenance via the solution’s web-based Help Desk, while also benefitting from the ability to grant remote contractor access for increased productivity.
As CAFM Explorer is scalable, the solution can be tailored to suit the specific needs of a hospital and university setting, as well as offering the flexibility to evolve in line with organisational objectives.
Claire Visser, Director of CAFM Explorer said: “With customers in 48 countries around the world, CAFM Explorer can deliver significant benefits to organisations irrespective of size or sector. We look forward to supporting the teams in the Bahamas and the United Arab Emirates, making sure they get the most out of the system and continue to see the benefits year after year like so many of our other clients.”
McLaren Software, the engineering information management division of Idox group, has completed a successful rebrand, revealing a fresh identity and announcing that it will now operate as Opidis.
With more than forty years’ experience in the industry, the engineering arm has expanded its expertise and experience through several strategic acquisitions, including McLaren Software, CTSpace and Artesys. Building a strong, engineering information business, the division has earned an extensive customer network – including Owner Operators and Engineering Procurement Contractors (EPCs) worldwide – and spearheaded the rebrand to ensure its identity aligned with its products and services more closely.
Under its new moniker, Opidis will continue to deliver its portfolio of on-premise and cloud-based asset operations, project management and collaboration solutions for engineering document management and control.
Philip Woodrow, continuing CEO of Opidis said: “The Opidis name already has roots in engineering information and clearly aligns with our mission to deliver the best portfolio in the market to our customers.
“We see across our diverse customer base, companies facing tough challenges with margins continually under pressure – so there is an ever-increasing need for solutions like ours to provide timely access to accurate documents and project information for assets being built or undergoing conversion, upgrade or decommissioning.
“We look forward to continuing our aim of providing first-class services and products to our customers under the Opidis name, and retaining our status as a leading global engineering information supplier.”
As an international business, Opidis has a strong team of specialists based across the US, UK, France, Germany, Poland, Australia and India, together with technology partners across the globe.
As National Apprenticeship Week 2018 launches, Idox’s Reading Room has spoken out in support of young talent and the importance of helping more young people develop a career in digital.
The initiative coincides with the agency welcoming its first apprentice front-end developer to its Liverpool office, and also aligns with its involvement in Flipside – an agency-led training scheme, supported by Ada National College for Digital Skills and the London Legacy Development Corporation, aimed at cultivating young talent across the technology sector. As a collaborating agency on the programme, Reading Room is providing support by hosting workshops, interviews and 1-2-1s with apprentices, and offering first-hand advice about developing successful digital careers.
On the importance of nurturing young talent, John Davies, Managing Director at Reading Room said: “With National Apprenticeship Week underway, it’s a fantastic time for the tech sector to do their bit in getting more young people interested in digital. With a portfolio covering all sectors from football clubs and local authorities to government departments and royalty, we’re delighted to share our knowledge and best practice with the future of our industry. By welcoming our first apprentice in January and being involved in Flipside, it’s exciting to be able to see up and coming talent, and we look forward to seeing them thrive as their training continues.”
Reading Room apprentice, Daniel Devine, talks about his experience with the team: “Day-to-day, I’m building simulated, non-customer based projects to showcase my skillset and broaden my abilities. Everything I do must be in keeping with industry standards. Each subsequent project is more complex than the last, which helps map my progress as a developer.”
For up-to-date information about Flipside, you can also follow the training scheme on Twitter @flipside_london.
The money has enabled the Council to deliver significant health and social care benefits to the local community, with the GRANTfinder solution playing an integral role in identifying vital sources of non-mainstream funding for citizens across South East Wales.
While health and social care provision typically tend to be priority areas, issues such as health improvement and social care resources are also critically important for improving quality of life. By being able to identify, bid for and receive funding in these areas specifically, the Council has taken a proactive approach to health and wellbeing, subsequently minimising the impact on health services through early intervention.
Antony Bolter, Business Support & Funding Manager explains how the Council’s subscription to GRANTfinder works in practice:
"GRANTfinder allows an authority like ours to sign-up multiple users across all departments, allowing a drill-down to niche interests. Instead of casting a wide net for funds without a plan in place for spending, we can undertake searches in a tactical manner, marrying up our local needs with relevant funding pots.
“The income generated through GRANTfinder has far outweighed the cost of our subscription. We’ve been successful in securing funds for a variety of added-value projects that meet and exceed our priorities.”
- To find out more about the Council’s success story and how GRANTfinder is helping the team to maximise its funding potential, click here.
Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) has reported significant benefits following the rollout of Idox Health’s iFIT solution, with IMT Programme Director Andrew Raynes confirming a 700% increase in productivity in the filing of records.
Being able to track, locate and retrieve medical records quickly and efficiently is essential for all NHS Trusts but in the case of BHRUT, implementing a more effective health records management system was integral to its improvement plan following a special measures recommendation resulting from a CQC inspection in 2013.
As a proven logistics management platform, iFIT has delivered significant benefits to the Trust, its staff and, most importantly, its patients since implementation in 2015. With the help of handheld devices, the solution allows the Trust to detect and record the precise location of tagged items moving around its multiple hospital sites and main records library. Resulting outcomes have included an efficient record management process which has provided an improvement to patient safety and experience, as well as a strong return on investment.
As Andrew Raynes notes: “For just under a £1 million investment, we’ve seen a return of £2.4 million over three years with 84% of that business case achieved within five or six months of deployment – it’s really effective and the return has been rapid”.
To find out more about BHRUT’s turnaround story, its use of iFIT and the results achieved:
Idox’s Open Objects has responded to the allocation of a further £29 million to help councils meet the statutory requirements of the Children and Families Act (2014) and the SEN Code of Practice (2014), calling it a ‘milestone moment’.
The additional funding from the Department for Education (DfE) – announced at the end of last year – has now been distributed to all councils in England. It will provide local authority SEND services with additional financial support at a time when teams are already working hard to transition thousands of existing Statements to Education, Health and Care (EHC) plans in line with new legislation.
For the EHC process specifically, this cash injection is likely to present local authorities with greater opportunities to invest in service change, as they continue to rollout digital technologies to help them manage EHC pathways in a more sustainable, efficient manner.
Open Objects has collaborated with several local authorities to understand how digital can transform the EHC process and directly address time, resource and financial challenges. Working with professionals across education, health and social care – as well as parents, carers and young people – the team has developed the EHC Hub. As a secure, online platform that enables professionals, families and young people to collaborate simultaneously, the Hub offers a more personal approach to EHC planning while ensuring engagement at every stage.
Gavin Cameron, Managing Director of Open Objects said: “The allocation of additional funding is another milestone moment for those working across SEND services, and presents a real opportunity for service change across local authorities in England.”
“Using digital provides the tools needed to transform services and help teams work more efficiently, which is particularly important during the complex EHC process. Our EHC Hub can be a real catalyst for development – local authorities coming on board over the next couple of months will also be on track to pilot cases and rollout wider in time for the September 2018 school term.”
- Additional information on the SEND implementation grant: allocations for 2018 to 2019 can be found here.
- More about the growth of EHC plan numbers can be found here.
Two CAFM Explorer customers have extended their use of the facilities management software after experiencing continued efficiency gains.
Cummins, a world leader in designing, manufacturing and selling diesel engines, and the United Grand Lodge of England (UGLE) – the governing body of Freemasonry in England, Wales, the Channel Islands and the Isle of Man – have both expanded their use of the system to realise further benefits.
The addition of CAFM Web and CAFM Engineer has boosted UGLE’s facilities management functionality. The team are now able to manage and deliver support services via a centralised web-based Help Desk, as well as grant engineers their own secure access to maximise productivity.
Continued success of CAFM Explorer at Cummins’ plant in Huddersfield has also prompted expansion to a second site in Darlington. The implementation will enable the team to manage planned and reactive maintenance more effectively, while gaining greater visibility of site-wide operations.
Claire Visser, Director of CAFM Explorer said: “It’s great to be able to help our customers evolve their use of the system. CAFM Explorer’s scalability means that businesses have the flexibility to adapt and develop their use of the software based on business need.”