While the Government Digital Service (GDS) has undergone significant change since its launch in 2011, it remains integral to the redesign of online public services.
Now six years on, and following a £450 million cash injection as confirmed in the November 2015 Spending Review, how successful has it been in driving digital transformation across Government?
In our latest blog article, we take a look at the GDS’s progress to date, exploring the key milestones and discussing how it may be used to transform services that are vital for future development and growth across government.
We are delighted to announce that Idox has been shortlisted as a finalist in this year’s UK tech awards – a programme that celebrates success across the UK tech community.
In the running to claim the ‘tech achievement of the year’ accolade, the category recognises outstanding technological accomplishments, and aims to reward those who have demonstrated exceptional success over the past 12 months.
The latest innovation from Idox’s social care arm – Open Objects – was integral to the award submission. The development of its Education, Health and Care (EHC) Hub – specifically designed to deliver a secure, digital touchpoint for all parties involved in the 20-week EHC process – provided a sound example of how smart technology can be used to improve lives, and support the needs of the families, professionals and local authorities involved. The solution’s finalist status underlines its value to the social care market as a cost-effective, innovative service that simplifies what is typically a complex, paper-heavy and demanding process.
News of the shortlist follows Idox’s recent Technology, Media and Telecoms (TMT) Award win for best digital transformation solutions provider, specifically in Healthcare – recognition once again of the team’s commitment to delivering digital excellence that fully meets the needs of the sector.
Winners will be announced at an official awards ceremony on 2nd November at Park Plaza Hotel in London.
- For more information about the UK tech awards and finalists, click here
- For more information about Open Objects and its EHC Hub click here
Idox Elections has once again successfully provided electoral solutions and services across Norway, following on from two national and local election deliveries in 2013 and 2015.
This year saw support provided to 29 Municipalities for the Norwegian 2017 Parliamentary Election – more than doubling our delivery in comparison with the 2013 Parliamentary Elections and the 2015 Local Elections.
All Municipalities supported in 2015 re-selected Idox as their supplier of choice, with half of them having utilised Idox’s services on all three election occasions.
The services provided varied for each Municipality, and included:
- Installation and testing of Valgdirektoratet’s (the Norwegian Election Directorate) EVA election scanning software at the Municipalities
- Provision of scanners and the hire and leasing of other hardware – including servers, monitors and network equipment – to support the scanning and election process
- On-site technical support and telephone technical support during the testing, mock elections and election period
In testament to the work completed by the team, Zlatko Dzaferovic, Elections Manager at Trondheim Municipality/Sør-Trøndelag County Authority commented:
“We are very satisfied with the cooperation we have had on this project. The communication between Idox and ourselves has worked very well and Idox has, in all respects, fulfilled the agreement and met our requirements for adjustments along the way. The installation of software and the scanning service were excellently organised, with the ballot counting delivered seamlessly and without delay.”
The contracts for the Municipalities supported were all secured via the Valgdirektoratet’s procurement framework. Each locality has the option to extend this framework through to the next local elections in 2019, which Idox will be on hand to support.
Idox Elections remains committed to supporting local authorities across the UK and Europe in delivering their local and national elections, demonstrated by the recent acquisition of Halarose, intended to extend both capability and reach in the sector.
An intuitive Building Control app that supports officers in undertaking site visits and recording their findings remotely, is delivering significant benefits for Torfaen County Borough Council.
Idox’s OnSite Building Inspector (BI) app has been rolled out to all officers at the Council, equipping them with the information and reporting tools they need to complete work anytime, anywhere, and maximising productivity through more flexible access to data.
As the app seamlessly integrates with Idox’s back end system Enterprise – also used by the Council – officers are able to view, complete and create inspections on site, as well as sync this information to the back office once connected again, saving considerable time and supporting paperless working.
The Council has also been able to take advantage of Idox’s Ideas Hub – a platform that enables customers to submit requests for new functionality directly to developers, helping products evolve in line with specific client need. For Torfaen, the swift responses received by the Idox team have supported product releases and developments that have enhanced the effectiveness of the software for its workforce.
For more information about the OnSite BI app, as well as Idox’s wider suite of role-based applications, please visit the designated page here.
Idox Transport is delighted to announce its sponsorship of this year’s Intelligent Transport conference – an event that brings together transport professionals from across the industry, to discuss the latest technological developments, share challenges and consider how they can be overcome.
Taking place on 31 October at the Queen Elizabeth II Centre in Westminster, the one-day conference offers a varied agenda, and will cover four key transport themes through a series of discussions and debates including: Harnessing Passenger Data, Mobility as a Service, Smart Ticketing and Payments, and Real-Time Passenger Information.
As a provider of bespoke, intelligent transport solutions to local authorities across the UK, the Idox Transport team will be on hand to demonstrate its expanding transport portfolio spanning network management, fleet management and informed personal travel. Delegates will also be able to find out more about the Greenwave project – delivered in conjunction with Birmingham City Council, CheckedSafe and Amey – which uses a ground-breaking smartphone application to transform fleet driver behaviour and pioneer a new approach to improving air quality.
With attendees including Local Authorities, Passenger Transport Executives, Transport Operators, RTPI Consultants, and Systems Suppliers, Idox Transport welcomes all delegates to join the team on Stand 25 in the Exhibition Hall.
Interested parties can still register for the event here
For more information on Idox Transport’s suite of solutions, visit the dedicated website.
Idox's full-service digital agency Reading Room has been shortlisted for two awards at the 2017 Football Business Awards – a national event that recognises the initiatives helping the sport to prosper.
The agency has been selected as a finalist in two award categories – 'Agency of the Year' and 'Best Business Serving Football' – underlining the team's understanding of, and commitment to, the evolving digital needs of football clubs.
The announcement comes after a busy 12 months for the Reading Room team, having successfully doubled their UK football portfolio.
Fundamental to both award entries was the development and launch of the agency's bespoke sports platform – 'Playmaker'. Already in use by three top league football clubs, the platform is designed specifically to help sports clubs drive fan engagement and maximise revenues. Demonstrating the capabilities on offer, Reading Room was able to showcase its creativity and technical expertise in launching a truly flexible, strategic digital solution.
Winners will be announced at an official awards ceremony on 2nd November at Tobacco Dock in London.
• For more information about the Football Business Awards and finalists, click here
Best of luck to the Reading Room team!
The British Institute of Facilities Management (BIFM) will hold its next regional Training Day in partnership with Idox’s CAFM Explorer.
The event – held in Bristol on 15 September – will be covering some of the key topics identified by the South West BIFM membership, with ‘Managing Hard Services’ being the core theme of the day.
As event sponsors and BIFM members, CAFM Explorer will join a line-up of industry-recognised speakers to discuss the topics affecting the facilities sector today, and be on hand to offer advice and support as a leading supplier of facilities management software.
Tickets are limited so interested parties are advised to secure their places early.
We look forward to being part of an informative day!
This month, the Government confirmed its intention to write legislation in the form of a new Data Protection Bill to support the introduction of the General Data Protection Regulation (GDPR) – a move that will upgrade the UK’s privacy laws making them fit for purpose for the digital age.
There is now less than 12 months until GDPR comes into force, and while many organisations have already started to make significant strides in their Data Protection initiatives, time is almost running out before the GDPR comes into effect.
So how can organisations ensure a smooth transition? In our latest blog article, Idox Compliance takes a look at the likely impact of the GDPR on public sector organisations specifically, and explores whether Brexit will influence its integration into UK law. You can read the article here.
With the regulations coming into force in May 2018, Idox Compliance will also be hosting a webinar in collaboration with techUK on 5 October at 10am (GMT).
This has been developed with the aim of helping organisations working across both the public and private sectors prepare for the changes and understand their role in ensuring compliance. To find out more and register for the webinar, please click here.
The London Borough of Havering Council has become the latest local authority to transform its Education, Health and Care (EHC) process, providing a more collaborative, transparent service for parents and children with special educational needs and disabilities.
Ahead of the deadline to transfer all children and young people with statements to EHC plans by 1 April 2018, the Council will take the process online by rolling out the EHC Hub – pioneered by Idox’s Open Objects. Designed to provide a secure, digital touchpoint for everyone involved in the 20-week EHC process, the Hub will transform how requests are managed, monitored and shared, as well as giving a voice to young people and their families.
Open Objects will work closely with the Council’s team to implement the solution ahead of the new academic year.
Gavin Cameron, Managing Director at Open Objects elaborates: “Currently, families find it difficult to understand and track their EHC journey, which can add stress and frustration to an already challenging process. With the EHC Hub, they will be able to access their information at any time on a fully-mobile, responsive platform and directly contribute to the assessment and planning. The Hub will offer a secure, digital portal for all groups involved in the process, encouraging smarter multi-agency working. The Hub will drive important efficiencies at a time when there is a national upward trajectory of EHC assessment requests being made to local authorities.”
The Council is now the sixth local authority to rollout the EHC Hub, and will join the programme alongside Suffolk County Council, Hampshire County Council, Stoke-on-Trent City Council, Nottinghamshire County Council and the London Borough of Waltham Forest Council.
About the EHC Hub
The EHC Hub is the result of extensive collaboration with several local authorities and partners, as well as national charity KIDS, who supported a series of nationwide workshops with parents, carers, young people and independent support workers to ensure the platform truly meets the needs of real users.
As part of the development journey, Open Objects also benefited from the experience of Imosphere – formerly FACE – across health and social care. Working together with the information and analytics specialists, the teams explored best practice methods for capturing information at each stage of the EHC pathway. They looked in detail at the collection of data and how it could be used effectively to achieve efficiencies as cases progress.
Idox is pleased to announce that it has completed the acquisition of Halarose Limited, a specialist in designing and delivering electoral solutions to local authorities throughout the UK.
Halarose delivers a wide range of contemporary registration and election management solutions which are continuously refined and evolved to deliver practical outcomes that best suit the customer’s needs.
With an outstanding local government client list, and a strong reputation in the elections market, Halarose significantly extends Idox's capabilities and reach in the sector.
"This acquisition brings to Idox both a range of market-leading products, and a number of talented innovative people. We are excited by the prospect this gives us to accelerate our growth, both within the U.K. and internationally, and delight our customers at the same time!” comments Idox CEO, Andrew Riley.
Westminster City Council is to implement a smart, automated notifications solution that keeps customers and contributors continually informed about the status of submitted planning applications.
Advancing the Council’s digital transformation agenda, Idox’s data-driven notifications facilitate the automatic dispatch of regular, informative emails to applicants, consultees and contributors at key points in the planning process.
Triggering notifications at the right time, the Council can ensure all interested parties are kept up-to-date immediately and at no extra cost, while promoting effective working by removing the need for council staff to manually dispatch letters.
Westminster City Council said: “The main driver for Customer Notifications is to keep customers up to date with the progress of their applications. As a result of this, it is hoped that the amount of phone calls to officers and the back office will reduce. To sit alongside our paperless environment, the customer notifications will replace letters to neighbours who have made representations advising them of committee dates and the outcome of the applications.”
Delivered via Idox’s ever-expanding Digital Platform, the solution integrates with Idox’s online application service, back-office system Uniform, and citizen-facing technology Public Access – all used by the Council – to bolster its digital capabilities and provide seamless, end-to-end customer journeys.
A total of nine notifications can be issued between application submission and approval, with the first trigger based on a customisable date set by the Council.
To ensure consistent citizen contact, the notifications are branded accordingly, with all interested parties – including applicants, agents, neighbours, contributors and consultees – able to follow links in the email and view application information at any time via the Idox Public Access system.
The Local Government Association (LGA) has announced that sixteen councils will each receive up to £50,000 towards their projects, as part of its Local Investment Programme funded by NHS Digital.
The application process was based around five themes, one of which was enabling people to interact with care services through digital channels. Projects in this category are focused on the use of digital to support the management and delivery of care.
One of the local authorities awarded funding – Stockton-On-Tees Borough Council – has developed an online care plan tool in partnership with Idox’s Open Objects.
The solution draws on information, advice and services from Stockton’s rich directory of universal and community resources, providing citizens with an accessible online platform to build a personalised care and support plan. It can be shared with all professionals who have explicit consent, meaning that clients only have to tell their story once.
Part of the funding granted to Stockton was used to extend the scope of the project to include a secure application programme interface (API), which will enable the sharing of information with selected health and social care partners, and the re-use of data within their respective IT systems. The initiative puts Stockton-on-Tees at the forefront of Integrated Personal Commissioning (IPC) – a new approach to joining up health, social care and other services for people with long-term health conditions.
To read more about the solution at Stockton-on Tees, read our previous article here.
Alternatively, to find out more about how Open Objects is working with local authorities to deliver innovative digital solutions in social care, call +44 1223 422200 or complete the contact form.
Birmingham Museum and Art Gallery has selected Idox’s CAFM Explorer to support the safe and efficient management of its impressive cultural and social centre that welcomes over 780,000 visitors every year.
Located in an iconic Grade II listed Victorian building in the heart of Birmingham city centre, Birmingham Museum & Art Gallery will use the all-in-one software solution to allow the facilities team to achieve a more coordinated, holistic view of operations, as well as gain tighter control over costs through improved reporting functionality.
The new self-service portal for end-users will significantly improve work order processing efficiency, with the solution’s mobile technology and automated workflow tools expected to be pivotal in boosting productivity across the facilities team.
As CAFM Explorer is scalable, the team intends to undertake a staged rollout deploying Help Desk, planned maintenance and asset management functionality initially, with opportunity to expand its use of the product in line with business need.
Jeremy Ross, Facilities & Asset Manager at Birmingham Museum and Art Gallery said: “After considering several other software options only CAFM Explorer could provide the comprehensive tools needed to meet our requirements for the short and long term. A key factor influencing our decision was the fact that all functional modules are provided as standard, meaning we can implement the solution based on our priorities and resource availability, while retaining the flexibility to extend our use in a way that complements the Gallery’s evolution.”
The Gallery is one of hundreds of clients globally investing in CAFM Explorer. Visit www.cafmexplorer.co.uk to find out how the system can benefit your organisation.
Stoke City, Middlesbrough and Swansea City football fans can now keep up-to-date with the latest team news following the launch of new websites for all three clubs.
Unveiled this month over three consecutive days, the new sites have been designed and developed by Idox’s Reading Room to provide a hub for club content focused on driving up fan engagement, reputation and commercial opportunities for the clubs.
Reading Room’s new platform, Playmaker, allows clubs to tailor their own specific features – a key advantage over the previous platform – and is responsive on PCs, phones, laptops and tablets. New features include single sign-on across all digital platforms, free HD video and live commentary, seamless access to match and player stats, as well as integrated social media feeds.
John Davies, Managing Director of Reading Room said: “Through our extensive experience working with football clubs, we understand the importance of engaging with fans. It’s never enough to just replace a badge and change the colours on a site! These three new websites are testimony to our close collaboration with each club and their fans to craft a digital presence that not only offers an engaging online experience, but also supports the clubs in fulfilling their commercial potential and bringing their brands to life digitally.”
Future development is already underway on live match centres for all three clubs, which will provide fans with a central point to access match day content – before, during and after the game.
To view the new websites, please visit:
- Stoke City Football Club: www.stokecityfc.com
- Middlesbrough Football Club: www.mfc.co.uk
- Swansea City Football Club: www.swanseacity.com
For the Coventry and Warwickshire Growth Hub, online funding service GRANTfinder is helping to accelerate and broaden the process of finding new funds for the region’s businesses.
The Growth Hub plays a key role in helping local entrepreneurs and established companies access the support needed to develop their businesses. Its investment in GRANTfinder – and sister product POLICYfinder – will significantly enhance the services it can offer to businesses in the area, acting as a gateway to thousands of funding opportunities that may otherwise remain undiscovered.
Such opportunities will support the identification of financial support for a wide range of projects including business expansion, training, marketing and IT.
In our latest case study, Jon Bass from Coventry and Warwickshire Growth Hub, talks more about the Hub’s investment in GRANTfinder and the positive impact it will have on the local economy.
To read the full story, click here.
As such, its growth is becoming increasingly evident in towns and cities across the UK, suggesting the Planning sector has an important part to play in supporting the development and evolution of the digital economy in general.
In the latest Idox paper, we explore the rise of the tech sector and how planners can support digital growth in local areas, as well as reviewing the closer synergy between the two sectors and the positive impact digitisation can have on wider local government services.
Want to read more? Click here to download the article.
Committed to providing smart, innovative solutions that help public sector organisations realise efficiencies and drive citizen engagement, Idox is delighted to have retained its status as a provider on the latest G-Cloud Framework.
With G-Cloud 9 (G9) services now live on the Digital Marketplace, this latest framework will feature more than 130 of Idox’s services spanning three categories including Cloud Hosting, Cloud Software and Cloud Support.
The range of solutions reinforce Idox’s expertise in supporting public sector organisations to achieve tangible, results-driven outcomes through digital transformation, consultancy and software.
- OnSite Apps: a suite of role-based apps aimed at boosting the efficiency of council staff workloads via flexible, mobile working.
- Online customer journeys: services that improve citizen engagement, maximise resources and accelerate end-to-end processes across key areas such as Planning, Licensing and Building Control.
- Bookings: functionality that delivers a streamlined booking process for citizens to request core council services including Pest Control and Building Control inspections.
- EDMS: software that is the cloud implementation of Idox EDMS, where all storage and infrastructure exists within the Idox private cloud. This improves information sharing and enhances service delivery.
The Framework, designed to provide the public sector with quick and easy access to a range of trusted UK services and suppliers, also features Idox’s award-winning website, design and build arm Reading Room, leading facilities management software CAFM Explorer, as well as Idox Transport – a leading supplier of innovative and integrated transport solutions for complete network management control across all modes of transport.
Visitors, students and researchers can now discover the stories behind the National Gallery of Ireland’s vast art collections, thanks to a creative new website crafted by award-winning digital agency, Reading Room.
The launch of the website in June coincided with a transformational period for the Dublin-based Gallery, as it completed a comprehensive rebrand and re-opened its two historic wings after a six-year refurbishment project.
The website reflects the Gallery’s new brand and vision – focused on helping people experience art, not just see it – and showcases its extensive art collections, events and wider initiatives. In collaboration with the Gallery’s own branding agency, True North, Reading Room worked closely with the Gallery’s digital team to bring it to life online, creating an immersive experience that fosters a love of art, research and discovery.
The site will encourage physical visits to the Gallery, but is also intended as an online destination for visitors, where people can explore extensively the collections and programmes available.
Andrea Lydon, the Gallery’s Head of Library, Archives & Website said: “This has been a period of great excitement and change for the Gallery – the redevelopment of the website, and addressing the needs of our growing digital audience was a priority for us. We are delighted with the outcome – the redesign provides a brilliant platform for showcasing the Gallery’s collections and public programmes and will allow the knowledge and expertise of the Gallery staff to be shared with the public in an engaging and inviting manner. It brings the site in line with our newly adopted brand guidelines, and complements the recently re-opened historic wings of the Gallery. The Gallery is dedicated to bringing people and their art together, and the redeveloped site will play a fundamental role supporting this aim.”
The project was driven by the findings of research and workshops with the Gallery’s key internal stakeholders. Central to the findings was the realisation that a wealth of art and information is normally undiscovered during just one physical visit. The new website – responsive across PCs, phones, laptops, and tablets – overcomes this challenge by combining video and interactive content with a bold design to enable the Gallery’s abundance of information to be accessed digitally.
John Davies, Managing Director of Reading Room said: “It’s an incredibly exciting time for the Gallery and we’re proud to have played a lead role in creating a powerful showcase for this ‘Aladdin’s cave’ of art, which visitors may not have had chance to experience previously in person. We look forward to our future work with the Gallery as we continue to develop innovative ways to improve the online experience.”
To view the National Gallery of Ireland’s new website visit: http://www.nationalgallery.ie
Craven District Council has invested in a new Planning and Building Control platform in a bid to streamline its operations and deliver enhanced online services to its citizens.
Powered by a suite of fully integrated, front and back end solutions developed and implemented by Idox, the rollout involves a number of digital services including web-based application submission portal iApply, proven back-office system Uniform, Public Access, and an Electronic Document and Records Management System (EDRMS), ensuring a truly holistic service that will deliver both council efficiencies and a positive citizen experience through improved access to information.
The launch of the new system will see the Council move away from previous software supplier Civica, and marks Idox as a key supplier of smart technology and services to all nine councils in Yorkshire.
Darren Maycock, Chief Information Officer at Craven District Council said: “As part of our review of Council services, we recognised that to achieve efficiency and deliver best-value public services to our citizens, we needed to look at a fully integrated, end-to-end solution that was capable of enabling transformational change and delivering against our digital engagement goals. The Idox solution has provided us with a very capable DC, BC and Gazetteer system in a relatively short space of time. We look forward to completing the migration across other business areas and enjoying the full benefit of this integrated solution and the efficiencies that it will bring.”
The Planning and Building Control application went live at the beginning of June, with future phases already planned to launch an online service for Environmental Health, Licensing, and Housing and Waste Management later this year, enabling benefits and efficiencies to be realised across departments. A citizen-led approach will also ensure Craven citizens enjoy enhanced engagement with the Council in a timely, efficient manner.
As a leading supplier of software, services and content to the public sector, Idox is committed to supporting local government in its ambition to recognise the true benefits of digital, end-to-end transformation.
With the launch of Connected Local Government Live 2017 next week, Idox will be joining forces with the Royal Town Planning Institute (RTPI) and Future Cities Catapult to deliver an engaging ‘Digital Innovations in Planning’ workshop, which aims to showcase how technology is transforming planning processes.
During a three-hour, interactive session, delegates will hear separately from all three organisations, as they discuss the impact of new digital services on local government, the value of cooperation, and the importance of harnessing innovation to ensure transparent, democratic and effective planning systems.
The Greater London Authority (GLA) and Greater Manchester Combined Authority will also share how big data is being used to map infrastructure networks and shape the growth of their cities.
With extensive experience delivering smart technology to the public sector, Idox’s session will focus on its digital strategy and discuss the development of iApply – a service that has already revolutionised the planning process for local authorities across the UK, and simplified the way citizens interact with local government.
Interested in hearing more?
Connected Local Government Live takes place on 28-29 June 2017 at The Bond Company, Birmingham. To attend the workshop, book your place at the event here. Using code IDOX@CLG will entitle all delegates to 10% off the original ticket price.