Having selected Idox’s CAFM Explorer to streamline its facilities management offering, leading Property Services company RFM Group has reported significant benefits following the system’s implementation.
Supporting commercial and professional services organisations across the UK, the Group sought to move away from a manual, paper-based approach to one central facilities management system that could offer the holistic view and functionality needed to meet the demands of its diverse customer base.
CAFM Explorer now handles all planned and preventative maintenance (PPM), offers improved operational visibility across all FM activity and provides enhanced transparency through instant reporting. The Group’s FM service offering is also set to be expanded with functionality such as Asset Management providing the tools needed to audit, manage and oversee asset registers.
Ian Flanagan, Managing Director of RFM Group said:
“Having reviewed the marketplace, we were attracted by CAFM Explorer’s team because they had foresight about the needs of the industry – not only now, but in the future too.
“We’re now using PPM right across our business, including fleet management and to oversee our own property portfolio. Customers can easily log maintenance issues themselves and we’re able to provide a higher service level in terms of real-time reporting and insight.”
To read RFM Group’s story, download the full case study here.